How do I talk to a real person at UPS?

Please visit our Customer Help and Support Center or call 1-888-742-5877.

Does UPS deliver at night?

Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 am and 7:00 pm. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.

How do I call UPS?

(800) 742-5877United Parcel Service / Customer service

Is there a UPS live chat?

Online ChatUnited Parcel Service / Customer service chat

What do I do if UPS lost my package?

UPS lost packages:

  1. Call 1 (800) 742-5877 – speak with customer service for a tracking update.
  2. Ask neighbors if they received the package.
  3. Wait 24 hours after the expected delivery date and time to file a claim.
  4. Start a claim with UPS here. . .

Why is UPS always a day late?

Why Does UPS Deliver so Late? Sometimes UPS drivers will deliver late because they are behind for the day or have lots of rushed or guaranteed packages. When a person pays for expedited delivery, it is essential that the packages get there on time.

Can you track UPS trucks?

UPS has finally rolled out true package tracking, letting you see exactly where the truck carrying your item is on a map right from your smartphone or PC.

Does UPS not have live chat?

When you contact UPS, start with our Virtual Assistant for immediate answers. If you still need help, we’ll either transition you to live chat or connect you directly to a phone representative (during normal business hours.)

What do I do if my UPS package never arrived?

What To Do if the UPS Out-for-Delivery Package Was Not Delivered

  1. Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund.
  2. Log in to your UPS account and: Go to the UPS Billing Center page. Select Request a Refund.
  3. Sign up for DoNotPay and use our Late Delivery Refund product to submit a refund request in minutes.

What happens if UPS doesn’t deliver on scheduled date?

Do you want to get a refund from UPS in case your UPS package was not delivered on a scheduled date? You will have to file the request within 15 calendar days of the scheduled delivery date and: Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund. Log into the UPS Billing Center and select Request a Refund.