How do I make an appointment with HDB branch office?

You may log in either with or without Singpass, and click on ‘Make a new appointment’ > select ‘Lease Buyback Scheme’ > ‘Enquiry’. You can then fill in your particulars (for log in without Singpass), choose an appointment date and time, and provide us with your contact details, before clicking on ‘Confirm’.

Do we need to make appointment for HDB?

Please book your appointment at least 3 working days in advance and note that the next available date is within the next 4-8 working days. Changes to your appointment have to be made at least 3 working days in advance. The Branch Appointment E-service is mainly for existing HDB flat owners and registered occupiers.

How do I contact HDB?

call HDB Sales and Resale Customer Service Line at 1800 866 3066 (Monday to Friday, 8am to 5pm)

What do I need for HDB appointment?

If you’re planning to get an HDB loan, you need an HDB Loan Eligibility (HLE) letter during your appointment. First up, to check if you qualify for an HLE, you can simply complete this questionnaire on the HDB website. You can then proceed to submit your application for for HLE via the HDB website.

How can I check my name is registered in HDB?

You can also print a confirmation letter showing the names of tenants registered at the flat via the ‘Enquiry on Tenants’ e-Service. Alternatively, you may use the ‘Enquiry on Authorised Tenants’ e-Service to assure your tenants that they have been registered with HDB.

Can I apply for 2 BTO?

If your parents are looking to get a new flat, or if you would like to stay near your parents within the same estate, you can apply for two flats in a BTO project through a joint application with your parents. This is only possible if the BTO project offers 2-room Flexi or 3-room flats.

How do I register my tenant in HDB?

You can register the rental online and update registration details at My HDBPage (log in using your Singpass and go to: My Flat > Purchased Flat > Renting Out) via the following e-Services: Commencement of renting out bedrooms. Termination of renting out bedrooms.

How do I check my HDB tenant registration?

Some prospective tenants may ask the flat owner to provide a printout of HDB’s confirmation that they are registered tenants. Flat owners can print the HDB’s confirmation letter, after logging in with Singpass at, via Renting Out of Bedroom(s) > Enquiry on Tenants.

How do I complain to HDB?

Formal mediation services are available at the Community Mediation Centre, which has a panel of trained volunteer mediators. You can find out more about CMC’s mediation services and register your case online or call the hotline at 1800-CALL-LAW (1800-2255-529). More than 70% of cases mediated at CMC reach a settlement.

How can I complain to HDB officer?

Via enquiry line: You may call CMC’s enquiry line at 1800-CALL-LAW (1800-2255-529) during Monday to Friday (excluding public holidays), 8.30am to 5.00pm.

Can I use all my CPF to buy HDB flat?

If you are a first-time BTO buyer with an HDB loan, you can choose to use up all your CPF OA savings, or set up to $20,000 aside for future needs.

What should we do for flat selection?

6 Things To Do To Prepare Yourself For HDB Unit Selection Day

  1. Decide on a bank loan or HDB loan.
  2. Get your home loan documents ready.
  3. Do all financial calculations beforehand.
  4. List all units you want and rank them.
  5. Monitor the flat closely in the days leading up to your appointment.