How do I upload documents to Aetna?

After logging in to your secure member website, follow these steps:

  1. Click “Claims Center,” then “Submit claims”
  2. Complete your claim online.
  3. Copy, scan and upload your supporting documents, including itemized bills, original receipts.
  4. Click “submit claim” to complete the process.

How do I apply for Aetna benefits?

You can view, print or download your EOB and other documents anytime at Want to stop the paper? It’s easy. Log in to your secure member website at, go to “Your Profile,” provide a valid email address and select your paper-saving preferences.

Why can’t I log into my Aetna account?

Check that your Caps Lock key and/or your Num Lock key are not on. If they are on, Aetna Rx Home Delivery will not accept them. If you kept a record of your user name and password, consult it to make sure that you are entering your information correctly.

How do I check my Aetna card online?

Aetna Navigator®: Go to and click “Log In” to get to Aetna Navigator. See the ID card section. You can view and print a copy of your ID card.

How do I upload documents to availity?

In the Attachment Info section, select a reason for the attachment you want to upload and then click Add File. Navigate to the file containing the attachment, select it, and then click Open. If applicable, click Add Attachment to add another attachment. Click Send Attachment(s).

Can I submit claims to Aetna online?

Claims. Providers can file claims with Aetna Better Health ® of California online or through the mail. Aetna Better Health of California works to streamline processing. And improve payment turnaround time, so you can save time and effort.

What is Aetna benefit?

Explanation of Benefits (EOB) – This is not a bill. This statement is called your EOB. It shows how much you may owe, the amount that was billed, and your member rate. It also shows the amount you saved and what your plan paid. Look at this statement carefully and make sure it is correct.

How do I find my Aetna username?

Find Your Username Most people use their Member ID. You can find your Member ID on your ID card, Welcome Letter, or any EOB we sent to you.

Can you send medical records through availity?

Submit the medical records that you can through the Availity Portal. For any additional medical records, use the Send Attachment option in the Attachments application in Availity.