What is the meaning of Total Quality Control?

Total quality control is a broad-ranging set of techniques that are employed to minimize errors throughout an organization. By doing so, an organization can greatly improve both its profits and customer satisfaction. It requires the involvement of employees across the organization who are empowered to make changes.

What is TQM in construction?

Total quality management (TQM) is a theory of management the purpose of which is to improve an organisation’s ability to deliver quality to its customers on a continuously improving basis.

What is the goal of total quality control in construction management?

The ultimate goal of TQM is achieving continuous improvement of technical and managerial processes within an organization in order to meet the mounting expectations of the customer and thereby create competitive advantage [8].

What is construction quality?

Quality in construction industry can be defined as the attainment of acceptable levels of performance from construction activities. This performance would be attained when the activity meets or exceeds the requirement of the client or the owner.

What are the 4 basic elements of TQM?

Key elements of Total Quality Management:

  • Integrity.
  • Trust.
  • Training.
  • Teamwork.
  • Leadership.
  • Recognition.
  • Communication.

What are the three main components of TQM?

Primary Elements of tqm

  • Customer-focused: The customer ultimately determines the level of quality.
  • Total employee involvement: All employees participate in working toward common goals.
  • Process-centered: A fundamental part of TQM is a focus on process thinking.

What are the 7 key principles of quality?

What are the seven principles of quality management?

  • Engagement of people.
  • Customer focus.
  • Leadership.
  • Process approach.
  • Improvement.
  • Evidence-based decision making.
  • Relationship management.

What are the basic elements of quality control in construction?

The following are six elements you should include in your QA/QC Framework:

  • Quality Organization and Management.
  • Documented Standards and Specifications.
  • Formal Qualifications of Employees.
  • Formal Qualifications of Subcontractors and Suppliers.
  • Documented Field Inspections.
  • Control and Prevention of Nonconformances.