Why is my Brother printer working but not my scanner?

Firewalls or other security software could cause your Brother printer not to scan as it may reject the network connection needed for the network scanning software to work properly. To resolve this, disable the firewall from your computer and try to scan again.

How do I get my Brother scanner to scan to my computer?

Place the document to be scanned on the scanner glass (Flatbed) or Automatic Document Feeder (ADF), depending on the model of your Brother machine. Press the Scan key on the Brother machine and select Scan to PC -> File, or Scan to File.

Why can I print but not scan?

Check for a Firewall setting on your computer. If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.

Why is my scanner not connecting?

Check the Connection Check the cable between the scanner and your computer is firmly plugged in at both ends. If possible, switch to a different cable to test for problems with the existing one. You can also switch to a different USB port on your computer to check if a faulty port is to blame.

How do I connect my Brother scanner to Windows 10?

Install the scanner driver (For Windows)

  1. The installation screen will appear automatically. If prompted, choose your model and language.
  2. Choose Install Scanner Driver.
  3. Click Next.
  4. Read the agreement and check the I accept box.
  5. Click Next.
  6. Click Complete.
  7. Click Install.
  8. The SCANNER CONNECTION box will appear.

How do I get my Brother printer to Scan to PDF?

STEP A: Configure the Scan to File feature

  1. Open the ControlCenter. Brother Utilities supported models. Open Brother Utilities.
  2. Open Device Scan Settings window. In Home Mode: Click Device Settings tab > Device Scan Settings.
  3. The Device Scan Settings window will appear. Click the File tab and select PDF(*.
  4. Go to STEP B.

What to do if the scanner is not working?

Check the cable between the scanner and your computer is firmly plugged in at both ends. If possible, switch to a different cable to test for problems with the existing one. You can also switch to a different USB port on your computer to check if a faulty port is to blame.