How do I refresh my DIRECTV service?

To refresh:

  1. Go to myAT account overview and select My DIRECTV.
  2. Choose Manage Package.
  3. Scroll to Manage receivers and elect Refresh receiver.
  4. Your DIRECTV service may be interrupted for a few minutes during the refresh process.

How do I fix my lost DIRECTV video connection?

Go to your Genie HD DVR and reset it by pressing the red button located inside the access card door on the right side of the front panel. Go back to your Genie Mini. If Wired Connection Lost still displays, please call us at 800.531. 5000 for additional help.

How do I reset my DIRECTV SWM?

Restarting your SWiM device can help resolve your error….Here is how:

  1. Unplug the SWiM’s power cable.
  2. Wait 30 seconds and plug it back in.
  3. Try watching DIRECTV to see if error 775 goes away.

What does 722 Refresh Service mean on DIRECTV?

Error code 722 indicates that your DIRECTV receiver may not have the programming information for the channel you’re trying to view.

How do I reset my DIRECTV wireless bridge?

Press and hold the red reset button located near the access card to reboot the system.

Why does my DIRECTV says wireless connection lost?

Here are the top reasons: Your wireless video bridge and Genie DVR aren’t connected properly. Make sure all cables are securely plugged into your equipment and wall outlets. The wireless video bridge lost power or is restarting.

How do you fix swim connection loss?

Unplug the Swim power inserter from the power outlet. Wait for 30 seconds. Plug the Swim power inserter back into its power outlet, and make sure it’s turned on and working. Make sure everything’s hooked up, turn your TV on and check to see if the issue has been resolved.

Where is DirecTV SWM located?

The SWM is in the LNB at the end of the arm on your dish. It is powered by a 21vDC power inserter. (In the past the receivers provided the power.)

What causes DirecTV to lose signal?

A phenomenon called “rain fade” is one common cause of DirecTV signal loss. Rain fade happens when atmospheric conditions disrupt communication between DirecTV’s broadcasting network and your home receiver.

How do I troubleshoot DirecTV error code numbers and messages?

Learn how to troubleshoot DIRECTV error code numbers and messages. In rare instances, you may see an error code or message on your TV screen. In most cases, you can easily fix the issue by restarting your receiver or refreshing your service. Learn more about these errors below including step-by-step troubleshooting instructions.

What to do if your DirecTV receiver has an internal storage error?

On Screen Text: “Internal Storage Error Detected. A problem was detected reading your internal storage device. Please call Customer Service at 1-800-DIRECTV and report the diagnostic code displayed below. Diagnostic Code: 14” What to do: Select “Reboot” to reset Receiver. If still a problem: Do NOT try to reformat from the front panel.

Why is there no guide information on my DirecTV box?

“Missing Guide Info: Your receiver has not received guide information from the satellite for the past (3-13) hours. Please contact DIRECTV Customer Service (920).” This is normally a signal issue and often occurs because the customer cannot get the 119 signal.

Why can’t I connect to my DirecTV server?

The DIRECTV server may be unavailable or the customer’s router could be blocking access. This is a completion code, not a failure code. Broadband Callback was successful. Unable to connect to the Wireless Video Bridge (s) on your network. Determine if the WVB was deliberately removed from the network by the customer.