How do I login a VMware case?

How to log a case online

  1. Go to My VMware, login and select Get Support.
  2. Under Technical Product choose a Problem Category for the area of the product you require support on (an explanation of each problem category can be seen if you hover over the problem category with your mouse).

How do I open a VMware support case?

To file a Technical Support Request:

  1. Log in to Customer Connect .
  2. Select Support > Get Support from the navigation home page.
  3. Choose Technical Support > Request Support.
  4. Select either On-Premise or VMware Cloud Services (CSP) from the Product Location Drop Down, once selected, click on Next.

How do I contact VMware support?

(877) 486-9273VMware / Customer service

What is VMware Customer Connect?

What is Customer Connect? Customer Connect transforms your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware.

How do I know when my VMware support expires?

Navigate your cursor to Support at the right top corner. Click on Support Contracts. All of your support contracts display. Check the Status column to see if the contract is active or expired.

What is my VMware?

Folders in My VMware enable customers to manage and organize product license keys and support, and the users who have access to them, in ways that make the most sense to you. They eliminate the need to organize your information on multiple spreadsheets, streamlining and simplifying management.

How do I escalate VMware support?

Once on the Support Request Details page, select “Request Manager Assistance”. 5. Please provide a Brief Description explaining the impact and need for escalation, and click the “Request Assistance” button.

Where do I find my VMware customer number?

VMware will provide you with your Customer Number when you log into your account online, and this information will also be provided in various status and confirmation e-mails that VMware sends. You can find your Customer Number online under your account profile any time after your first login.

How do I set up a Customer Connect account?

To create a Customer Connect profile:

  1. Go to the Customer Connect Log In page.
  2. Click the Sign up now link below the Sign In button.
  3. Enter the mandatory fields (email address, password, first name, last name, etc.).
  4. Complete the registration form.
  5. Enter the Captcha code provided.
  6. Agree to the terms and conditions.

How do I check VMware support?

To locate the contracts for all VMware products registered under your account:

  1. Log in to Customer Connect.
  2. In Customer Connect Home page. Navigate your cursor to Support at the right top corner.
  3. Click on Support Contracts.
  4. All of your support contracts display.