What is autotask used for?

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting.

What do service desk tickets keep track of Autotask?

Tickets are used to track support issues, service requests, incidents, and problems for internal and external customers. If you’re an Autotask PSA Administrator, find out how you can configure ticket settings to conform to your business workflow.

How do I create a ticket in Autotask?

Navigate to any of the paths indicated above and click Create Ticket.

  1. The ticket form will open in a new window in Autotask PSA.
  2. If the ticket is created at the site level, the Company Name will be populated in the new Autotask PSA ticket, and it will match the name of the Datto RMM site the ticket is created for.

How much does datto autotask cost?

Yes, Autotask PSA offers a free trial. Q: How much does Autotask PSA cost? Pricing for Autotask PSA starts at $50.00/month/user.

Does autotask have an app?

It is available for iOS and Android users.

What does Autotask PSA stand for?

Professional Services Automation
PSA stands for Professional Services Automation and is the central hub for any Managed Service Provider(MSP). A proper PSA solution integrates with critical applications that an MSP needs to run their business, providing full visibility into customers, internal operations, and profitability.

Does datto own Autotask?

‘ IT service management vendor Autotask and data protection specialist Datto finalized their merger Monday, six weeks after the massive deal was first announced. Datto was simultaneously acquired by private equity firm Vista Equity Partners, which acquired Autotask in 2014, as part of the agreement.

How do I delete a ticket in Autotask?

To delete a ticket

  1. On the Ticket page, select Tools > Delete.
  2. On the Confirmation dialog, click Yes.
  3. Autotask will validate that the tickets you selected have no associations and that you have permission to delete them.

How do I log into Autotask?

Logging into Autotask PSA

  1. Open the welcome email you received and click Get Started.
  2. On the Create Password page, confirm your Username, and create and confirm your Password.
  3. A message will confirm that your password was successfully created.
  4. The Login page will appear.
  5. Enter your Username and click Continue.

Is Autotask PSA an accounting package?

Managed Service Providers (MSPs) using Datto Autotask PSA continue to migrate to cloud based accounting software for managing invoices and processing payments, thus enjoying multiple business efficiencies.

What does datto stand for?

The definition of a datto, commonly spelled dato, is a title which is either inherited or conferred in Malaysia. An example of datto is the title held by the Prime Minister of Malaysia as of 2011. noun.

How do I delete a JIRA ticket?

Delete an issue from the board

  1. Select the issue you’d like to delete, to open the issue detail view.
  2. Select > Delete.