How do I email a Duo Mobile?

Support Options Send us an email at [email protected].

Can you use Duo Mobile for Gmail?

When you connect Duo to your Google Account: You can use Duo across different devices. People with your phone number or Google Account info, such as your Gmail address, can see that you use Duo and call you using the app.

Can Duo send code to email?

Duo does not offer email, website, or desktop-delivered two-factor authentication methods.

How do I reactivate my Duo Mobile account?

Reactivate Duo Mobile App on New Phone

  1. Go to the appropriate Duo Security Registration Page and log in:
  2. Click on My Settings & Devices.
  3. Verify your identity.
  4. Click Device Options on the phone you are reactivating.
  5. Click Reactivate Duo Mobile.

How do I contact Duo Mobile help desk?

Duo MFA/Duo Access/Duo Beyond customers, please call US (1.866. 760.4247) or UK (0800 358 5315 ) to report these issues.

How do I contact a Duo Mobile administrator?

Administrators of any edition of Duo can submit a case to Duo Support by emailing [email protected]. Ensure that you can receive replies from [email protected] and [email protected] by creating a filter or adding to a “safe sender” list.

How do I change my Duo email address?

To change the email address:

  1. Log in to the Duo Admin Panel.
  2. In the left sidebar, click Billing. Then click Payment Info.
  3. Fill all fields with the required information.
  4. In the Billing email field, enter the email address you want to receive receipts and invoices.

Do I need Google account for Duo?

To use Duo across multiple devices and platforms, you need a Google Account. Learn how to set up Google Duo. Tip: If you use Family Link, your child can also use Google Duo with their Google Account. To protect your child’s privacy, child accounts can receive calls and messages only from people in their contacts.

How can I login to Duo without phone?

Using Duo without Cellular Service or While Traveling

  1. Simply open the app and tap the Passcode button. Depending on your device, this button may say Generate Passcode or Generate Token Code. It may also simply contain an image of a key.
  2. Enter the code provided in the Passcode field of the Duo verification screen.

Does Duo Mobile use your phone number?

If you or a Duo Admin haven’t deleted your previous device from Duo since your number changed and you restored Duo Mobile on a new device, you will still be able to receive a push as Duo Push is not tied to the phone number. If you do not have any means of authenticating, contact the IT help desk at your organization.

Why is my Duo Mobile account disabled?

Why am I seeing “Account Disabled” in the Duo Mobile account list? Users will see “Account Disabled” in their Duo Mobile account list when their account name was restored but not reconnected through Duo Restore. This can be for Duo-protected accounts or third-party accounts.

Is Google Duo and Duo Mobile the same?

Duo Mobile works with Apple iOS and Google Android. Download Duo Mobile for iPhone or Duo Mobile for Android – they both support Duo Push, passcodes and third-party TOTP accounts. Duo Mobile works on all the devices your users love — like Apple and Android phones and tablets, as well as many smart watches.