Why my CAC card reader is not working?

If your CAC reader is still not seen by ActivClient, make sure that the Smart Card service is running. If you are unable to start the service; It doesn’t show up; ActivClient still says no reader attached; or it acknowledges you have a CAC in the reader (but you can’t access it) follow these registry edits below.

How do I use Gemalto smart card reader?

The smart card has a gold plated contact. Insert the gold plated contact so that it faces you and pointed down into the smart card reader. When prompted to insert a smart card, insert the smart card until the green LED light stops flashing.

How do I activate my smart card reader?

Insert the card in the card reader and wait for the card reader software to start. The card reader software will start the activation process automatically when you place the card in the reader the first time. Enter the activation code in the letter and enter the basic PIN you have decided to use twice (PIN1).

How do I get my CAC card reader to work?

CAC (see note below) Card reader….You can get started using your CAC by following these basic steps:

  1. Get a card reader.
  2. Install middleware, if necessary.
  3. Install DoD root certificates with InstallRoot (32-bit, 64-bit or Non Administrator).
  4. Make certificates available to your operating system and/or browser, if necessary.

How do I fix my CAC?

Call the DMDC Support Center (DSC): (800) 477-8227 – available 24/7 After you dial, follow the voice prompts to select technical support. You can also report problems with CAC Smart Card functions, applets, or middleware, by emailing [email protected].

How do I install Gemalto drivers?

Select the library file from the following location: C:\Windows\System32\gtop11dotnet. dll If the above file is not present then copy it from driver zip folder and paste it in the above path. Enter the token password Page 5 Select the certificate Click on OK Page 6 Click on Certificate serial number is appeared.

What is a Gemalto token?

The Gemalto QR code Token is a user-friendly high-security device. It allows Sign-What-You-See operations without any need for installation or connecting the device to the computer, mobile, or tablet and without any need of typing in the transaction details manually.

How can I test my card reader?

How to Test a Smart Card Reader

  1. Click “Start.” Video of the Day.
  2. Click “Control Panel.”
  3. Click “Device Manager.”
  4. Right-click the icon for your smart card reader. Click “Scan for Hardware Changes.”
  5. Right-click the icon for your smart card reader.

How do I make my CAC reader work at home?

How do you set up a smart card?

How to set up smart card authentication

  1. Log-in to Admin Portal.
  2. Click Settings > Authentication > Certificate Authorities.
  3. Provide a unique name for the trusted certificate authority.
  4. Specify the field to use for extracting the user login name from the certificate.

How do I get my CAC to work at home?

You can get started using your CAC by following these basic steps:

  1. Get a card reader.
  2. Install middleware, if necessary.
  3. Install DoD root certificates with InstallRoot (32-bit, 64-bit or Non Administrator).
  4. Make certificates available to your operating system and/or browser, if necessary.