Why is my Schlage lock not locking?

The Schlage lock shouldn’t lock if your key doesn’t retract the latch. There are several possible causes for this: incorrect installation, jammed internal mechanism, or broken internal mechanism. Schlage customer support can assist with any of these issues free of charge under warranty.

How do you set a Schlage door lock?

To pair your Schlage Connect Smart Deadbolt with Samsung SmartThings, open the SmartThings app on your mobile device and tap on Home. Under Things, choose Add a Thing and follow the directions in the app. At the end of enrollment, a green light on your lock indicates success.

How to connect Schlage connect?

Download the SmartThings app on Google Play Store or Apple and App Store.

  • Launch the app and tap My Home.
  • Select Things,and then under Things,select Add a Thing.
  • Press the outside Schlage button on your lock and then enter your current Programming Code.
  • Press 0.
  • Now return to the SmartThings app on your phone to see if it has found your lock.

    • How to use your Schlage connect smart deadbolt?

    Schlage Connect does not work with the Schlage app, but other third-party apps, such as SmartThings, Wink, Nexia, and Ring Alarm. With either of the compatible apps, you can control your Schlage Connect Deadbolt from miles away as long as the lock is added/connected to the app. However, you need to get a hub for the integration.

    Does Schlage connect need a hub?

    Yes. Like the Schlage Sense, the Schlage Connect does need a hub in order to connect to other smart home devices or to be used outside the home. However, once connected to a hub, it does have a wider variety of devices it can be connected to than the Schlage Sense.

    How to factory reset Schlage smart lock deadbolts?

    Use a screwdriver to remove the cover plate of the Schlage door lock.

  • Disconnect the battery from the deadbolt.
  • Press the “Schlage” button few times and then hold it.
  • Reconnect the battery (while holding the “Schlage” button pressed) .
  • Keep the “Schlage” button pressed for at least 5 seconds.
  • Reprogram the lock.