Why is my dexcom not connecting?

Keep your phone charged. If your phone goes into low power mode, that will turn off Bluetooth and cause connection issues with the Dexcom G6 app and transmitter. Your phone settings can prevent the Dexcom G6 app from working. Visit this FAQ to learn more about the settings that will allow your app to work as expected.

Is Dexcom G4 discontinued?

This coming June 2020, Dexcom will discontinue the sale of transmitters for the Dexcom G4 PLATINUM and Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) Systems.

What do you do when your dexcom says sensor error?

Wait up to 3 hours while the system fixes itself. If not corrected after 3 hours, you’ll see a screen that says, “Sensor Failed”. Contact Technical Support (available 24/7) by submitting a request below or call 1-844-607-8398.

How do you know when a dexcom transmitter is not good?

Starting at 3 weeks before the end of its battery life, the warnings count down the transmitter battery life until it has only 10 days – one sensor session – left. If the transmitter battery has less than 10 days remaining, you won’t be able to start a new session and will see “Pair New Transmitter” instead.

Does Dexcom use WIFI or Bluetooth?

The Dexcom G6 app uses Bluetooth to connect with your transmitter. You must keep your device’s Bluetooth turned on to get alarm, alerts, and sensor readings.

When did Dexcom G4 come out?

The G4 Platinum was approved by the FDA for use in patients ages 2–17 in February 2014. Dexcom received FDA approval in January 2015 for the G4 Platinum with Share, which enabled the sharing of CGM data with up to five other people using the “Share” and “Follow” smartphone apps.

Is there a dexcom G5?

Dexcom G5 Mobile is the world’s first real time continuous glucose monitoring (CGM) system approved for adults and children 2 years and older.

What is a sensor error?

ANSWER: Sensor error is the is the deviation of the measured value from the actual value of the property being measured. When measuring atmospheric air temperature, it is the sensor reading minus the actual air temperature.

Can you restart a failed Dexcom sensor?

In the event of a sensor failure, you can call Dexcom and they will replace the individual sensor. They will ask you for the transmitter ID number and the lot number of the sensor box, then will FedEx you a new one.

Why did my Dexcom transmitter failed?

During a sensor session, your Dexcom G6 may detect that the sensor can no longer determine your glucose reading. At this time, the sensor session will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor.

How do you reset a Dexcom transmitter?

Dexcom G6 restarts and resets

  1. Stop the session.
  2. Remove the transmitter from the sensor.
  3. Set a timer for 20 minutes once you’ve removed the transmitter.
  4. After the 20 minute wait, replace the transmitter into the sensor.
  5. Go through the usual steps to start a new session.

How do I contact Dexcom support for a Sensor Upgrade?

Submit Support Request Request Sensor Overpatches Submit a Request Chat with Live Tech Support At this time, live chat is only available to US customers, Monday-Sunday from 5AM-5PM PST. Begin Live Chat Contact Dexcom directly Watch and Learn Inserting Sensor and Attaching the Dexcom Transmitter

Is Dexcom a registered trademark?

Trust Center Security at Dexcom Information For Hospital Use – COVID19 Healthcare Professionals Developers Dexcom System Status Dexcom Suppliers Dexcom, Dexcom Follow, Dexcom CLARITY, and Dexcom Share are registered trademarks of Dexcom, Inc. in the U.S., and may be registered in other countries.

Is there a live chat available for Dexcom customers?

At this time, live chat is only available to US customers, Monday-Sunday from 5AM-5PM PST. Begin Live Chat Contact Dexcom directly Watch and Learn Inserting Sensor and Attaching the Dexcom Transmitter Traveling with Your Dexcom CGM Pairing your transmitter How do I update the software on my touchscreen receiver? Setting Up the Dexcom G6 App