Why has my myGov account been permanently locked?

If you enter the SMS code wrong 5 times, myGov will temporarily lock your account for 2 hours. If you keep getting the SMS code wrong, your account may become permanently locked. If this happens, you will need to create a new myGov account.

How do I unlock my NY gov account?

Enter your NY.gov username and then click “Continue.” Click the “I’m not a robot” box. Next, you will have two options – to “Reset by answering shared secret questions” or “Reset using email.” If you choose to reset using your secret questions, you will answer a series of questions that you previously answered.

How do I change my email address on myGovID Ireland?

For security reasons, you cannot change your MyGovID email address. To change your email address you will need to create a new account using a new email address.

Can I delete my myGov account and start again?

Only deactivate your account if you no longer use it and will not need it again. While reactivation is possible, it’s not recommended and you must call us to reactivate your account.

Why can’t I log into myGov?

If you can’t access your myGov account with an SMS code and don’t want to use Digital Identity, you’ll need to create a new myGov account and link your services again. The myGov helpdesk can release your email address for you to use when you create the new account.

Can you have more than one NY gov account?

No. You only have to create an NY.gov ID once. Once I have signed in to my NY.gov Online Services page, how do I certify for benefits?

How do I reset my NYS pin?

QUESTION: I need to reset my PIN. What should I do? ANSWER: You must call the Telephone Claims Center at 1-888-209-8124 and speak with an agent. This is the only way to reset your PIN.

Why can’t I verify my identity on myGovID?

If you receive the error ‘could not verify’, check: your certificate displays your full date of birth – if it doesn’t, you will not be able to verify your document online. you’ve entered your name exactly as it appears on your certificate. you’ve entered your date of birth in the order day/month/year (DD/MM/YYYY)

Why can’t I log into myGovID?

Where you have not re-verified your identity, you’ll receive the error ‘insufficient access’ when trying to access participating services. To resolve this, select Reset app within your myGovID app’s Settings and then set up again using your latest myGovID email address and re-verify your identity.

https://www.youtube.com/watch?v=25pliqXBqoo