Where can I return my Optimum equipment?

Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don’t use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.

How do I speak to someone at Optimum?

Please call 855-267-8468 to speak to an Optimum representative.

Can I return equipment to any Optimum Store?

Only devices that have been purchased directly from Optimum can be returned to an Optimum store. If you purchased from a third-party retailer, such as Amazon.com, returns are subject to the retailer’s return policies.

Do you have to return Optimum equipment?

You have to return each piece of equipment you received from Optimum, presumably in much the same condition as it was when sent to you originally. The equipment includes a modem and router, and digital antenna.

Where do I return my cable box?

Visit theupsstore.com/tools/find-a-store to find a UPS Store near you. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.

How do I return Cablevision equipment?

Step 1. Find out where your nearest Optimum store is located (see Resources below for link). It will accept your Cablevision equipment, which includes cable receivers, remote controls and modems. Go into the location, find a customer service rep and tell her you want to stop your service and bring back your equipment.

What is my Optimum phone number?

Automated Phone System: For no fee, call 1-866-213-7456 and follow the phone prompts to make a payment by check or credit card. Customer Service Representative: For a $10 fee, call between the hours of 8am – 8pm, and follow the phone prompts to speak with a live representative to make a payment by check or credit card.

Can I return my Spectrum equipment to a UPS Store?

You can easily return Spectrum equipment by bringing it to any UPS Store. To return your equipment to a UPS Store: Use the UPS Store Locator tool to find the store nearest you.

Can you return Spectrum equipment to any store?

You can drop-off your Spectrum equipment at any Spectrum store. Spectrum has 687 store locations across the U.S., and you can visit the one nearest to you in order to return the equipment.

Does Optimum have a termination fee?

The good news is Optimum doesn’t have contracts or early termination fees, so you’re free to cancel anytime.