What is the latest version of UCCX?

The latest version is currently: WallboardFX 4.1-4.1. 0.1677-1.

Is Cisco UCCX end of life?

Cisco’s EOL announcement for UCCX 12, earlier this year, came hard on the heels of its plan to withdraw support for UCCX 11. X and IVR 11. X by end August 2023. While it’s common for on-premises software to expire and become outdated.

What is Cisco Unified contact center Express?

Cisco Unified Contact Center Express (UCCX) is a “contact center in a box” that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

What is Cisco customer collaboration platform?

Cisco Customer Collaboration Platform is the gateway to enable next-generation digital channels in Cisco Contact Center solutions. Customers can integrate Customer Collaboration Platform to bring web chat, email, multichannel tasks and more using out-of-box feature capabilities as well as a powerful set of APIs.

What is Rona in Ucce?

RONA for System PG Redirection on No Answer calls update Peripheral tables (Peripheral_Real_Time and Peripheral_Interval) differently in Unified CCE environments than in Unified CCE deployments with the System PG. Consider this example: An incoming ACD call is sent to an agent, but the agent does not answer it.

What does Cisco ICM stand for?

Cisco Unified Intelligent Contact Management Enterprise
Cisco Unified Intelligent Contact Management Enterprise – Cisco.

What is cuic Cisco?

Cisco Unified Intelligence Center (CUIC) is the application designed to assist in creating, managing, and generating reports for the Cisco’s contact center suite of products. Unified Intelligence Center serves the following primary purposes: Fetch data from base solution’s database.

What is Axl soap?

The Administrative XML Web Service (AXL) is a XML/SOAP based interface that provides a mechanism for inserting, retrieving, updating and removing data from the Unified Communication configuration database.

What is ACD Cisco?

ACD (Automatic Call Distribution) Line – Cisco Community.