What is IVR inspection?

The IVR is an automated phone system that allows you to request inspections and inspection results. You can: Schedule/cancel/reschedule inspections. Get inspection results and messages from inspectors. Get plan review status and other documents via fax.

How do you test IVR application?

In order to test an IVR application, the following features need to be considered:

  1. #1) Verification Process:
  2. #2) Call Transfer or Call Routing:
  3. #3) Dual-tone Multi-frequency (DTMF) Input:
  4. #4) Retry option in the IVR System:
  5. #7) Workflow of IVR system:

What are IVR technologies?

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their …

How do you make an IVR call flow?

A IVR call flow diagram is a graphical representation of the interactions between the IVR system and a caller. The call flow diagram is similar to a voicemail system user manual. Using IVR Studio, an IVR call flow diagram also specifies the IVR application.

What is IVR full form?

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

Which of these tools can be used for IVR flow testing?

Hammer is an automation testing tool for IVR which was developed by Empirix System. It identifies and corrects the experience related problems before any system goes into production. Hammer tool measures the performance issues, configuration problems, issues related to the IVR prompt or IVR response time.

How does IVR system work?

How does IVR work? IVR works by combining existing physical phone system setups with VoIP technology to create a call routing system. This system is then supported by IVR software to help build out automated menus that direct calls to the appropriate departments, live agents, or databases as necessary.

Why is IVR important?

Interactive voice response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

What tool is used to analyze call flows?

Call graphs can act as documentation for humans to understand programs. They can also serve as basis for further analyses, such as an analysis that tracks the flow of values between procedures, or change impact prediction. Call graphs can also be used to detect anomalies of program execution or code injection attacks.