What is hospitality industry innovation?

Examples of such innovations are phone-as-key-cards, mobile self-check-in, mobile booking, self-service check-in kiosks, lobby media panels, electronic luggage tags, bring your own device, bring your own content platforms, smartphone boarding passes, hotel service optimization systems, guest device connectivity tools.

What do you think will be the innovations future of the hospitality industry?

AI and Machine Learning Will play a key role Artificial intelligence (AI) and Machine learning are set to take customer service experience to a new level in the hospitality industry in the coming years. Personalisation to an extent, not possible earlier will become a reality.

What is the importance of innovation in hospitality industry?

Nowadays most service innovations in hotels come from technological innovations. It is a crucial driver of growth, an effective way to neutralize digital disruption from OTAs and sharing economy firms, and an effective tool in attracting younger generations.

What are innovations in tourism?

Innovation in tourism, as elsewhere, is collaborative action between governments, academia, corporations, micro, small and medium enterprises (MSMEs) and start-ups, investors, supporting business partners (accelerators, incubators, etc.) and other stakeholders.

What are the emerging technologies in the hospitality industry?

Internet of Things (IoT) By using IoT technology, hotels can offer guests smart rooms, which allow them to create an entirely personalized environment. Smart room occupants can adjust lighting, temperature, and audio-visual devices directly from their smartphone or a universal remote provided by the hotel.

What are new trends in the hospitality industry?

For instance, upgrading from legacy systems to data-led, digital technologies, and empowering hotel employees with results-focused training on customer experience delivery, hyper-personalized sales (food and drink, spa services, activities, room upgrades, repeat stays), and technology use.

What are the factors that drive innovation in a hospitality business?

A number of factors have triggered recent innovations in hospitality and in how we define and choose hotels.

  • Technology and the rise of the smart hotel.
  • The impact of internet marketing and distribution.
  • Sophisticated consumers want a hotel to connect with community.
  • Combining business and pleasure travel.