What is FedEx liable for lost packages?

FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that. With all claims, you’ll want to be sure to have good documentation to make the process go smoothly.

What happens if FedEx loses my insured package?

You can file a claim for a missing FedEx package within nine months of its shipment date through the company’s Express, Ground, or Freight services. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content.

Does FedEx have insurance for stolen packages?

FedEx offers insurance to help offset the cost if a package is lost, stolen, or damaged. The first $100 of insurance doesn’t cost anything, but if the value of the package is higher, you can purchase additional insurance to cover potential losses.

Does FedEx take care of customs?

If you don’t select to use your own broker, we will take care of your shipment in transit and guide it through both Export Customs Clearance and Import Customs Clearance. FedEx will retrieve the shipment(s) from Customs and will finish delivering it to the importer/recipient.

Will FedEx refund me if they lose my package?

FedEx Express (U.S.) We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

Can you sue FedEx for losing my package?

Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.

Will FedEx reimburse me for lost package?

Will FedEx refund a stolen package?

FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

Can I sue FedEx for losing my package?

Do you have to pay customs on FedEx?

FedEx Express pays the duties and taxes owed to the Canada Border Services Agency on your behalf and charges the Disbursement Fee for this service. The fee is based on the total amount of the duties and taxes advanced, and will be billed to the party designated to pay the duties and taxes.

How long does it take FedEx to clear customs?

How long will FedEx be able to keep my shipment on hold for import clearance? FedEx will usually hold the shipments for 10 days for customer instructions or approvals.

Are lost FedEx packages ever found?

Another reason to call your local FedEx office is that they’ll be able to track your package to its last known location using internal tools. This allows them to figure out where your package “disappeared” and where it is most likely to be found.