What is Commercial Line CSR?

Commercial Lines Customer Service Representative A customer service representative, or CSR, will act as a liaison between the producer and the customer. CSRs are responsible for both new business submissions and renewals working with the producer,…

What is a CSR position in insurance?

An insurance customer service representative manages insurance company inquiries, resolves service problems, documents customer requests, and finalizes policy adjustments. Additionally, they assist insurance agents and sales representatives in resolving customer complaints.

How much should a Commercial Lines CSR handle?

$165,000 to $250,000
In commercial lines, $165,000 to $250,000 in commission handled per CSR is more common for the average CSR, once again with size of account driving the standards. For the high-performing CSR, commissions handled are in the $250,000 to $350,000 range.

What are the roles and responsibilities of customer service associate?

Their duties and responsibilities often include:

  • Listening to customers’ concerns and handling complaints and returns.
  • Giving detailed explanations of services or products.
  • Working with a sales team to create better methods to address customer complaints.
  • Reviewing customer accounts and transactions while resolving issues.

What skills are required for customer service?

Here are the top customer service skills your representatives need, according to data.

  1. Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
  2. Empathy.
  3. Adaptability.
  4. Ability to Use Positive Language.
  5. Clear Communication Skills.
  6. Self-Control.
  7. Taking Responsibility.
  8. Patience.

What does insurance account manager do?

An insurance account manager acts as a customer service representative at insurance companies. With a focus on the customer service side of the insurance sales cycle, they manage and nurture customer relationships, and lead all client communications.

What are the 3 P’s of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

Is being an account manager stressful?

In a survey by online career database PayScale, sales account manager was ranked as the second most stressful job, with 73 percent of respondents rating the role as “highly stressful.” Salespeople are under a lot of pressure to meet quota, convert quickly, and keep approval rankings high.

How do you get a 5 star service?

Here are five tried and true tips to infuse a mentality of five-star support directly into the culture of your company.

  1. Give your customer service team more information.
  2. Respond to customer feedback.
  3. Admit when you are wrong.
  4. Encourage personal development.
  5. Creatively and proactively problem solve.