What is a knowledge pool?

Knowledgepool is a leader in Learning & Development transformation. We help organisations deliver the best performance results through a complete approach to learning and development.

What is a Managed Learning Service?

Managed Learning Services refers to the outsourced management of training activities and/or processes. Also referred to as Training Outsourcing, Learning Outsourcing, Training BPO, Learning BPO, Selective Outsourcing, Comprehensive Outsourcing, or Out-Tasking.

How do you structure a knowledge base?

7 Steps To Create A Knowledge Base

  1. Step 1: Conduct research to determine knowledge base need. Understanding the utility of a knowledge base is one thing.
  2. Step 2: Determine type of knowledge base.
  3. Step 3: Develop knowledge base structure.
  4. Step 4: Establish SMEs to create content.
  5. Step 5: Write knowledge resources.

What are the benefits of knowledge base?

Check them out:

  • A good knowledge base keeps your customers happy.
  • A good knowledge base increases customer retention.
  • You deliver more consistent customer support.
  • Manage your customers’ problems in a proactive manner.
  • A knowledge base can help you reduce phone calls.
  • It helps you become an authority in your niche.

How do you organize a knowledge repository?

Knowledge Base Organization Techniques

  1. Divide Information By User Type or Role. If you have multiple user or customer types that will be accessing your knowledge base you may want to develop separate areas for each audience.
  2. Organize by Activity.
  3. Organize by Stage / Experience of User.

How can I improve my knowledge base?

5 Tips to Boost Your Website’s Knowledge Bases

  1. Make it easy to find. User-friendliness should be at the top of your priority list as you develop your knowledge base.
  2. Fully stock it. Your knowledge base is only good if it contains the information that customers need.
  3. Match common requests.
  4. Use visuals.
  5. Monitor searches.

How do you organize a knowledge base?

So, your knowledge base should be: Well-organised – it should make sense as a whole….Here are a few tips:

  1. Divide your content into categories and organise articles by topics, themes, and sub-themes.
  2. Make navigation easy by linking related articles to guide your readers on a logical path.

How do you create a knowledge base?

How do you create a simple knowledge base?

Here’s the basic process of building a knowledge base:

  1. Decide on the core elements of your knowledge base.
  2. Choose your knowledge base content.
  3. Agree on the structure of your knowledge base articles.
  4. Write your knowledge base articles.
  5. Add visuals to your content.
  6. Publish your knowledge base.
  7. Analyze and improve your articles.

What should be included in a knowledge base?

The knowledge base may include FAQs, manuals, troubleshooting guides, runbooks, and other information your team may want or need to know. Many knowledge bases are structured around artificial intelligence that can interact and respond to user input. Others are simply indexed encyclopedias.

Why is it important to build a knowledge base?

A knowledge base is a library of information about your product or service. It helps customers find answers to solve problems on their own and — if you do it right — a good knowledge base can scale out your customer support program while improving the overall customer experience.

https://www.youtube.com/channel/UCS8cLOfh9nqUbtuvEPRSO_w