What is a concierge book?

A fully digital solution to enter, work on and track all concierge requests. Easy to handle, accessible and efficient. An often overseen and still analogue process is the concierge desk.

What does a concierge at a hotel do?

A Concierge is a professional who has the first point of contact between guests and an organization. They answer inquiries, direct phone calls, and coordinate travel plans; in short, they work to make sure that every guest feels welcomed while maintaining company culture at all times.

What is included in concierge services?

What are the duties of a concierge?

  • Making travel arrangements reservations.
  • Helping to book tickets for events.
  • Booking building facilities.
  • Coordinating reception staff.
  • Helping with luggage.
  • Providing basic security for the building entrance.
  • Handling mail and deliveries.
  • Coordinating building maintenance.

What is an example of a concierge?

The definition of a concierge is a person on staff at a hotel or apartment complex who assists guests with luggage, transportation and reservations. An example of a concierge is the person at a hotel who you would call to make a dinner reservation at a restaurant.

What is hotel logbook?

This Hotel Reservation Log Book allows you to record details such as guest name, date, room number, room type, address, phone number, check-in date, number of nights, check out date, expected number of persons, room price and other notes in a sturdy and well-customized logbook designed for hotels.

Is concierge the same as front desk?

Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. The concierge is not located at the front desk, and may or may not even be near the front desk.

Do you tip concierge for making reservations?

For front of house staff, like porters and concierges, it is customary to tip, and I’d say if you worked with the concierge before your arrival and they did a lot to help you, it’s a nice touch to come over and introduce yourself and offer a tip, but you don’t need to tip the concierge during your stay.

What should I ask a concierge?

8 Important Questions You Need to Ask Your Hotel Concierge

  • Ask for a quiet room.
  • Ask for the best happy hours in town.
  • Ask for last-minute tickets to sold-out events.
  • Ask for help buying gifts or planning parties.
  • Ask for help replacing something you’ve forgotten.
  • Ask for gift-wrapping.

Are there different types of concierges?

Types of concierge services?

  • Lifestyle concierge. Lifestyle concierge is a retainer and very different from the hotel concierge.
  • Medical concierge.
  • Business concierge.
  • Hotel concierge.
  • Travel concierge.
  • Wedding concierge.
  • Learning concierge.
  • Chauffeur concierge.

What’s another name for concierge?

concierge

  • attendant.
  • doorman.
  • janitor.
  • porter.