What does the Consumer Guarantees Act not cover?

Consumer guarantees do not apply if you: buy products or services privately. buy commercial products or services, eg industrial machinery and trucks. buy products for resale or to use in a manufacturing process.

What are my rights under the Consumer Guarantees Act?

The Consumer Guarantee Act (CGA) sets out quality guarantees any business or person in trade must provide to their customers. It makes sure customers get what they pay for and, if needed, a repair, refund or replacement for a faulty product or substandard service.

What are the 9 consumer guarantees?

These include nine (9) guarantees for goods: (i) acceptable quality; (ii) fit for a particular purpose; (iii) match description; (iv) match the sample or demonstration model; (v) express warranties will be honoured; (vi) spare parts and repair facilities will be available for a reasonable time after purchase; (vii) …

Does the Consumer Rights Act apply to animals?

You have fewer rights when you buy a pet from a private seller, and key parts of the Consumer Rights Act don’t apply. If you purchase a pet from a private seller, rather than a business seller, you only have the right for the goods to match the description – for your pet to be ‘as described’.

What are the 4 consumer guarantees?

Consumers have the following guarantees in respect of goods: goods are of acceptable quality—that is, they are safe, durable and free from defects, are acceptable in appearance and finish and do what they are ordinarily expected to do (ACL section 54)

Is it illegal for a shop to refuse a refund?

For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.

Under what circumstances do consumer guarantees not apply?

Consumer guarantees do not apply if you: got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. misused a product in any way that caused the problem. knew of or were made aware of the faults before you bought the product.

Can I get my money back from a breeder?

Not every breeder’s contract is the same, but the most common way for breeders to structure the return or rehoming of a puppy is to refund the buyer based on what the breeder is able to resell the dog for minus any costs incurred such as transportation or boarding.

What to do if a breeder has defrauded you?

If you believe that a pet dealer or breeder has violated either an implied or express warranty, you may sue to get a refund or replacement for the animal. Small claims court could be a good way to go, as long as you aren’t seeking more money than your state’s dollar limit for small claims.