What does 911 say when they answer?

When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!”

How do you call a customer script?

Sample cold calling script [PROSPECT NAME], have I caught you at an okay time? (If they say yes): Great, thank you. I would like to take two minutes to tell you why I called. If at the end of two minutes you have any questions, I’d love to answer them. If not, you can just let me go.

What are the steps to take when making an emergency call?

How should I report an emergency?

  1. Stay on the line with the dispatcher.
  2. Provide the address, location and a description of the emergency.
  3. Provide the phone number at your location.
  4. Provide a thorough description of the incident to assure appropriate resources are dispatched.

What is an example of something to remember if you have to call 911?

For example, they should call 911 if: there’s a fire. someone is unconscious after an accident, drinking too much, or an overdose of pills or drugs. someone has trouble breathing, like during an asthma flare-up or seizure.

What is an important skill for emergency dispatchers?

Dispatchers should have good judgment skills and the ability to make decisions quickly. They prioritize calls by level of importance, so they need to recognize the difference between emergencies and nonemergencies.

How do you greet a customer in a call center?

A great call center greeting should:

  1. Confirm the organization. Affirm to your customer that they’ve reached the correct call center.
  2. Confirm the department. “Hello!
  3. Give the representative’s name. Let the customer know that they’re being served by a real person, and not an impersonal automated system.
  4. Ask a question.

What is a description of a good emergency action plan?

The emergency plan includes: All possible emergencies, consequences, required actions, written procedures, and the resources available. Detailed lists of emergency response personnel including their cell phone numbers, alternate contact details, and their duties and responsibilities.

What should you report in an emergency?

Reporting an Emergency

  1. Reporting an Emergency.
  2. Shelter In Place.
  3. Individuals With Disabilities.
  4. Bomb Threat.
  5. Hazardous Materials.
  6. Personal Preparedness.

What do you say when you call an ambulance?

But if you do, remember these simple things:

  1. Try to speak clearly. Remember the operator can’t see the situation.
  2. Know the location.
  3. Answer questions as best you can.
  4. Follow the instructions.
  5. Stay with the person.