What do reservations agents do?

Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins.

What is reservation sales management?

Reservation Managers are front line professionals who facilitate the promotion, sales and bookings of a company’s products and services. They are employed by travel agencies, tour operators, transportation companies, hotel chains and car rental agencies.

How do you become an airline reservation agent?

Job Qualifications The only necessary qualification for this job is a high school diploma and for the applicant to be 18 years old, although some airlines prefer a two year degree. Typically, backgrounds in customer service and experience working with computers are helpful for being hired.

What are the skills needed in taking table reservation?

What skills do I need?

  • IT literacy, with experience of packages such as Excel, Fidelio, MS Word etc.
  • Impressive time management and organisational skills.
  • Dazzling telephone and communication skills.
  • A friendly but professional work ethic.

Why should we hire you as reservation agent?

You have excellent listening skills, are good around computers and reservation systems, and strive to deliver a great customer service every time. You rarely make mistakes, can manage your time well, and thrive in clerical work. Everything considered, it seems like a perfect match to you.

How do you handle reservations?

How to Handle Reservations during Peak Times

  1. Place time limits on reserved tables.
  2. Don’t reserve all of your tables.
  3. Implement OWL (On-Waiting-List) reservations.
  4. Customer and employee surveys.
  5. Online reviews and social media scraping.
  6. Comment cards.
  7. Create efficient processes for large reservations.

What are the 8 tips in taking table reservation?

Tips for Making a Reservation at a Restaurant

  • Confirm.
  • Be on time.
  • If you need to cancel, do it as soon as possible.
  • Don’t be a serial canceller.
  • Definitely plan ahead for special occasions.
  • Make your life easier with reservation apps.

What are the steps in reservation sales?

The Eight Steps To Hotel Reservation Sales Success

  1. Know when they are calling.
  2. Right-size staffing.
  3. Cross-train staff.
  4. Streamline side-work.
  5. Implement call recording/logging systems.
  6. Know who’s calling.
  7. Measure, measure, measure!
  8. Implement proper recognition and incentive plans.