What are the main learning from the dabbawala case?

Encourage self-disciplineThe dabbawalas are self-motivated to be disciplined, not because they have a superior telling them what to do, says Manish. “They work right because it’s the right thing to do. Self-discipline is the way to make an organisation great.”

What is the strategy of Mumbai Dabbawala?

Mumbai Dabbawala either walks or use cycles to reach a place of collection and later assemble at their collection point by 9.30 am. These boxes are then transported from one local railway station to another station and from here to actual destination by lunchtime.

What are the three critical success factors of Mumbai Dabbawala supply chain?

Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’.

What are the two secrets of the dabbawalas success?

During the Session Dr Pawan Agrawal shared the success mantra of Mumbai Dabbawala Association. He said just two thoughts; “work is worship” and “customer is God” are driving the 125 year old institution. That is the culture and attitude with which 5000 dabbawalas work.

What is remarkable about the Mumbai Dabbawala system?

Some Remarkable Facts There are 5,000 people employeed. They make 260,000 deliveries per day or almost 80 million transactions per year. The workforce is mostly only semi literate. There is no IT system and no mobile phones.

What is special about Mumbai Dabbawala?

A unique lunch box delivery system, the network transports freshly cooked meals from homes to offices in Mumbai, via bicycles and trains. What makes the dabbawalas special is the fact that the empty boxes are returned in the afternoon, and despite serving 2,00,000 people with a network of about 5,000 mistakes are rare.

Why Mumbai dabbawalas are so popular What is the delivery working process of Mumbai dabbawalas?

The men who are engaged in the job of collecting, organising, and transporting these dabbas between homes and offices, are known as the Dabbawala. They are the men on whom lakhs of people in Mumbai rely on. These men, on their part, are so dependable that they almost never fail to deliver the right dabba.

What are the reasons attributing to the success of Mumbai dabbawala supply chain logistics?

The three main reasons for their success are as follows.

  • Supply Chain Management. Surprisingly there is no use of Information systems or technology for their Supply chain side.
  • Coding System.
  • Employees.

What are the reasons attributing to the success of Mumbai Dabbawala supply chain logistics?

4 Reasons the Dabbawala Supply Chain Succeeds While Corporate Giants Struggle

  • No over-reliance on technology. Sure, the dabbawalas are now using Web technology and SMS for orders, but for the most part this is a fairly low-tech operation.
  • Create an integrated performance chain.
  • Acute visibility.
  • Keep it simple.

How did the dabbawalas manage to deliver the lunches on time?

The tiffins then travel on the city’s train network where at the other end the local dabbawalas pick them up for the last leg of the journey – the lunchtime delivery, which is never late. As well as being delivered, the dabbas are also returned too.

What is the motto of dabbawalas?

“No excuses” is their motto. Dedication. It took more than 100 years for dabbawalas to get the recognition they deserved.

What are the strengths of dabbawalas supply chain?

“With no technological backup, the dabbawalas have an impeccable track record of delivering the tiffin boxes with no error and thus winning total customers’ satisfaction, no strike, and with zero dispute,” added Dr Agrawal.