What are examples of non-financial performance indicators?

Examples Of Non-Financial KPIs

  • Customer satisfaction.
  • On-time delivery.
  • Customer retention.
  • New customer development.
  • Internal process productivity.
  • Product or service quality.
  • Company and brand reputation.
  • Employee training and development.

What are some non-financial measures used to measure performance?

Outcome-based measures such as customer satisfaction, market share, category ownership, and new product adoption rate fall into the non-financial metrics.

Why are non-financial performance indicators important?

Because many non-financial measures are less susceptible to external noise than accounting measures, their use may improve managers’ performance by providing more precise evaluation of their actions. This also lowers the risk imposed on managers when determining pay.

What is non-financial information example?

Examples of nonfinancial information include environmental impact, your relationship with your vendors, diversity in the workplace and social responsibility. They may have financial impacts, but it’s impossible to quantify them purely by assigning them a dollar figure.

What are the five types of non-financial objective?

1.2. 2 Non-Financial Aims and Objectives

  • Customer Satisfaction.
  • Expansion.
  • Employee Engagement/ Satisfaction.
  • Diversification.
  • Ethical/ Corporate Responsibility.

Why is non-financial information important?

Non-financial information is essential for building trust in society by responding to the expectations and needs of society and for communicating with external stakeholders, including investors, regarding medium- and long-term value creation.

What is non-financial performance indicator?

Non-financial KPIs, also referred to as the intellectual capital of an organisation, include the knowledge, skills, brands, corporate reputation, relationships, information and data, as well as patents, processes, trust or an innovative organisational culture.

What is non-financial performance?

In the simplest form, the non-financial performance measures give you the information on a company’s performance in non-monetary or non-money terms. Though one can’t express non-financial measures in money terms, these measures can be qualitative and quantitative.

Why non-financial information is important?

What is an example of a non-financial objective?

Non-Financial Objective Examples To expand sales to existing customers (current customers) To increase customer loyalty to the weaker brands (current customers) To develop new products for current and potential customers (current and potential customers)

What are some examples of non-financial resources?

Examples of non-financial assets include tangible assets. Examples include property, plant, and equipment. Tangible assets are, such as land, buildings, motor vehicles, and equipment, as well as intangible assets, such as patents, goodwill, and intellectual property.

Why is non-financial information important for decision-making?