Is there a new IDES website?

The IDES public website has a new look! Visit the fully redesigned website for the latest information, news, and resources. Note: the redesigned website does not include any changes to the unemployment benefit system.

How do I speak to someone at IDES?

Individuals with a hearing impairment who would like to speak with someone in the Claimant Services Center should dial 711 for the Illinois Relay System. Once connected, please direct the communications analyst to call IDES at 800.244.5631.

How do I check the status of my unemployment claim in Illinois?

Alternatively, you can use the Tele-Serve system by calling 312-338-4337. This system operates between 3 a.m. and 7:30 p.m. local time and will require that you create a personal identification number before you can proceed.

How long does it take for IDES to call back?

Callback wait times now average one week—two weeks at the most, she said. State Rep. La Shawn K. Ford (D-Chicago) says he believes there have been improvements with IDES services since last year, but that’s no reason to celebrate.

Is Pua still available in Illinois?

On September 4, 2021, federal pandemic unemployment programs ended. These programs include: Pandemic Unemployment Assistance (PUA): Provided unemployment benefits to individuals not traditionally eligible to receive unemployment benefits, such as self-employed workers. PUA expired on September 4, 2021.

Will Illinois unemployment be extended?

Illinois Department of Employment Security IDES issued final payments funded by the CARES Act and extended by ARPA to eligible individuals on September 04, 2021.

Are any illinois unemployment offices open?

All Illinois IDES locations have now reopened for in-person services by appointment only to help with unemployment issues. CHICAGO (WLS) — All Illinois Department of Employment Security locations are now open for in-person services by appointment only.

How do you know if you are approved for unemployment?

You can check your claim status online at Unemployment Benefits Services or call Tele-Serv at 800-558-8321. We use information from you and your last employer to determine if you qualify. TWC sends your last employer a letter with the reason you gave for no longer working there.

What do I do if IDES doesn’t call back?

If you aren’t receiving a callback double check to make sure your issue can’t be resolved online. You may be able to get an issue fixed by using the chat bot on the IDES website, and that could clear up the call center for others in need.

Why is my Pua claim still pending Illinois?

If your determination of eligibility still says the status is “pending? they haven’t approved your certification yet. Meaning they haven’t sent out any payments. If you get a “Payment Hold” on your status, it means IDES is currently in the process of examining eligibility for benefits before releasing the payment.