How long do you have to collect from Asda click and collect?

You can check our latest in-store guidelines on our Shopping Safely with Asda page. You, or the person collecting for you, only need your order number to collect your order. This should be shown to a store colleague or typed into the automated collection device. You have ten days to collect your parcel.

What is the procedure for Asda click and collect?

With Click & Collect at Asda, simply order online and then pick up your shopping at a time that suits you.

How does click and collect lockers work at Asda?

It’s a hybrid model which enables the customer to collect their food / non food order from the locker, there looks to be no staff interaction. Parking spaces are located literally next to the lockers themselves, which means customers don’t have to carry their shopping far.

Can I collect my Asda order later?

Yes, you can do this in your online account. In Your Orders you can select an alternative delivery or collection slot provided there are available slots at the store where you placed your order. You can change the time of your delivery up to the day before your order is due.

How do I know when my Asda click and collect order is ready?

Track your order

  1. When you are ready to collect your shopping, click the ‘I am on my way’ button in the Asda app.
  2. If you don’t have the app, you can click the ‘I am here’ button in your email once you arrive.
  3. Our colleagues will have your shopping ready for your arrival unless you have chosen a locker collection point.

What happens if I miss my Asda click and collect slot?

If you find an item(s) is missing, you can request a refund for the missing item(s) within 3 days of Delivery or Collection through Your Asda Grocery Home Shopping account or within 30 days of Delivery or Collection via our Help Centre.

Can someone else collect my Asda click and collect?

Can someone collect it on my behalf? Yes, they can. They’ll just need to bring the order confirmation with them.

Does Asda click and collect come in bags?

From 31st July 2019 we’ll be removing the option to choose to have carrier bags with your shop – so if you’re using our Click & Collect service, please don’t forget to have your boxes or bags ready to put your shopping in.

Do you need ID for Asda click and collect?

If you’re picking up in store, you simply bring along either your order confirmation, payment card or ID. If you opt for locker collection, your shopping will be stored in temperature-controlled lockers.

What happens if you miss your click and collect slot Asda?

What happens if I can’t pick up my click and collect?

If you’re unable to pick up your order we’ll return it to store and refund your payment. All uncollected orders will be returned to store at the end of the Click & Collect trading hours each day (times vary by location). Orders will remain available for collection in-store until the store is closed that day.

What happens if I don’t collect my order from Asda?

If the parcel is not collected, it will go back to our warehouse, and we’ll process a refund and send you an email.