How does Avaya EC500 work?
How does Avaya EC500 work?
When EC500 is enabled, you can also transfer calls from your desk phone to cell phone without having the caller’s call dropped, and visa versa. For example, if you take a call on your desk phone, you can use the EC500 feature to transfer the call to your cell phone without hanging up or redialing.
How do I disable EC500?
RE: Enable/disable EC500 remotely You will want to go into the “change off-station fne” section of site administration (ASA). For each of the entries, you can assign a DID to enable or disable the feature. When a user calls the DID remotely, it will enable/disable the feature.
How do I activate my EC500 remotely?
Enable EC-500 remotely:
- Dial 319-273-5100.
- Receive dial tone.
- Enter *98 to enable.
- Receive dial tone.
- Enter 5 digit UNI extension number (ex. 3XXXX)
- Press #
- Enter your security code (the code is your unique pin) To request a new pin fill out this service request.
- Press #
What is extend call Avaya?
Avaya EC500, also known as Extend Call or Extend-to-Cellular, allows eligible desk phones/extensions to be forwarded to an individual’s cell phone. It requires setup in advance. The EC500 feature of Avaya desk phones allows you to specify a telephone number where your calls will be forwarded to on a selective basis.
What is Avaya AACC?
Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to offer efficient customer service by phone, e-mail, web chat, or text messaging using a single-agent desktop interface.
What is Avaya OneCloud?
Avaya OneCloud is a Total Experience platform that lets you compose unique experiences to meet the ever-changing needs of customers and employees. Experiences that are ready for what’s next, even if you’re not. And you can do it your way. Add new capabilities to a solution you already have.
What is Avaya CCMA?
Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura Contact Center.
