How do you report a phone fault to BT?

Text PHONE to 61998 (charges may apply at your standard rate).

  1. We’ll run tests on your connection to find out what’s going on.
  2. If you need an engineer, we’ll text you in 15 minutes to book a slot.

How do I speak to BT customer services?

Call us:

  1. 0800 800 152. Monday-Friday 08:00-18:00. BTnet.
  2. 0800 032 4362. Monday-Friday 08:30-17:00.
  3. 0800 800 152. Monday-Friday 08:00-18:00.
  4. 0800 011 3237. Available 24/7.
  5. 0800 387 309. Monday-Friday 08:00-18:00.
  6. 0800 800 152. Monday-Friday 08:00-18:00.
  7. 0800 345 7984. Monday-Friday 09:00-17:00.
  8. 0800 181 556. Monday-Friday 09:00-17:00.

What is the phone number for BT customer services?

179 359 6931BT Group / Customer service

How do I find out if broadband is down in my area?

The quickest way to check if the internet is down in your area is by searching your broadband provider on a site like Down Detector. You can report an issue with your internet provider and check if other people using your provider’s network are reporting an issue too.

How do I report a BT landline not working?

Re: How to report a fault without a landline I’m sorry you’ve been given incorrect info, the 0800 800 151 number is for reporting landline issues. If you have a broadband fault it’s 0800 800 150 that you’d need to call. You can also raise a fault on BT.com via this link.

Why is my landline crackling?

Crackling and Buzzing Static interference is usually caused by electrical interference due to a problem in your phone’s wiring. It can also be the result of interference from other electronic devices like a radio.

Is BT 0800 number free?

Emergency numbers (in the UK and abroad), voicemail (1571), and numbers starting with 0800, 0808 and 0500 will always be free when dialled from the UK.

What is BT phone number UK?

0800 800 150
Alternatively, you can call us on 0800 800 150.

Is BT broadband not working?

Restart your Hub Many connections problems can be resolved by turning your BT Hub off and on. Press the Power button on the back until all the lights go off and wait for 5 minutes. Press the Power button again until all the lights come back on. It may take a few minutes for the lights to settle.

Why is BT wifi not working?

I’ve got no BT Broadband connection Make sure there are lights on your Hub. If not, check the power cables are plugged in properly and it’s switched on at the mains. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. This really can help.

Why is my BT phone line crackling?

Re: Crackling on phone line It could be an exchange fault. You really need to see if the problem occurs if you leave the phone plugged into the test socket.