How do I make a formal complaint about British Gas?

How do I make a formal complaint about British Gas?

Ways to make a complaint

1. Step 1: Contact us and let us know what has happened and what you want us to do to put it right.
2. Step 2: We’ll work with you to resolve the matter as quickly as we can.
3. Step 3: We will let you know what we have done to resolve your issue and bring the matter to a close.

Who do I complain to at British Gas?

British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected].

Who is the managing director of British Gas?

Centrica plc is pleased to announce the appointment of Jana Siber as Managing Director, British Gas Services and Solutions. Jana will join from Arriva Group and will take over from Matthew Bateman with effect from January 2022. Jana has been Managing Director, Mainland Europe at Arriva Group since 2018.

How do I claim compensation from British Gas?

If you’re a micro business and owed compensation, you don’t need to do anything as we’ll automatically make a compensation payment to you. We’ll credit your business energy account with £30 within 10 working days of that failure. We’ll send you a letter to confirm we’ve credited your account.

Can I complain to Ofgem about British Gas?

Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624. Network operator and Ofgem Confidence Code comparison site complaints: Email Ofgem or call 020 7901 7295.

How do I contact Ofgem?

If you have an enquiry relating to Ofgem’s policies or functions, contact us at [email protected], on 020 7901 7295 or at the addresses below.

How do I contact CEO of British Gas?

British Gas complaints contacts

1. Call Customer Complaints on 0800 107 0184.
2. Email Customer Complaints on [email protected].
3. Visit Customer Complaints.
4. Email Iain Conn (CEO) on [email protected].
5. Tweet British Gas.
6. Tweet British Gas Help.

Who is Jana Siber?

Jana Siber and Liz Benison will be responsible for leading the growth strategies for clusters of countries, sharing the 13 countries Arriva operates in outside the UK. Each has extensive experience and are due to join Arriva’s management board on 17 September 2018.

Can I take British Gas to court?

If you don’t come to an agreement with your supplier to pay off your debt, they can apply to a court for a warrant to enter your home to disconnect your supply. Your supplier must send a notice telling you they’re applying to the court.

When should I contact Ofgem?

If you have an enquiry relating to Ofgem’s policies or functions, contact us at [email protected], on 020 7901 7295 or at the addresses below….Telephone opening hours.

How can Ofgem help me?

Actions Ofgem takes about complaints Citizens Advice and the Energy Ombudsman can. We licence energy companies and make sure they stick to the rules of their licence and other duties the government sets or is the law. For example, consumer protection and competition laws.