How do I find my Railcard details?

If you still can’t find it, please click “Manage my Railcard” on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital 16-25 Railcard, then click on ‘Manage Digital Devices’.

Can you show your Railcard online?

Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.

Can you use a Railcard without the card?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there’s no need to carry the physical card around with you.

How long does a replacement Railcard take?

But it’s still up to you to make sure that your Railcard is still valid before buying or using Railcard-discounted tickets. When renewing your Railcard, please allow 5-7 working days for your new Railcard to reach you.

Can I get a digital copy of my Railcard?

Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

How do I find out my Railcard number?

You need a digital Railcard download code to add your Railcard to your device. You can find this code in the email we send after you complete your Railcard application.

How do I find my Railcard number?

It is found within the email confirmation you would have received after we have approved your Railcard application. Click here for more information on download code and managing your Railcard. Please note that the Railcard app is available to download from the Apple Store and the Google Play store.

How much does it cost to replace a Railcard?

Lost or damaged your Railcard? You can apply for a replacement in the event of loss or damage. There is an administration fee of £5 for a one year Railcard and £10 for a three year Railcard.

Can I download my Railcard on my phone?

The Railcard App is available to download from the Apple App Store and the Google Play Store. The App is only compatible with devices that have the following software: Apple iOS 10 and above and Android 4.1 and above. The Railcard app is not compatible with Windows Phones.

Can I show a screenshot of my Railcard?

“The terms and conditions of e-tickets are clear that the customer must activate and take the ticket with them when they travel. A photograph or screenshot is not acceptable, as this is not the ticket and could be used by anyone.