How do I enable VIP Access?

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  1. Download the VIP Access application on the new phone.
  2. Access the Web Security Console.
  3. Under Two-Factor Authentication: Secondary Methods select ‘Add a new method’.
  4. Select ‘VIP Security Token’ and click Next.
  5. Enter your Credential ID and six-digit code as seen in your VIP Access application.

How do I connect to Symantec VIP?

Go to https://vip.symantec.com/…Install the VIP Access

  1. Click on Download.
  2. Select the appropriate download for your operating system or device (Mac or Windows)
  3. Install the software.

What is a VIP Access code?

Strong Authentication. VIP Access adds strong authentication to your normal login in one of the following ways: • Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password.

Can I transfer VIP Access to another phone?

Each credential ID is associated with a particular user and is used when accessing protected resources and online transactions. To protect the identity of the user assigned to a credential, the VIP Access app prevents a credential ID from being copied or transferred from one device or app to another.

Why is my VIP Access not working?

If security codes from your credential are no longer recognized by the VIP service, you may need to reset your credential. Enter a security code from your credential in the Security Code field. Get the next security code, and enter it in the Next Security Code field. Select Reset.

How do I set up VIP on my laptop?

Go to https://vip.symantec.com/.

  1. Click Download.
  2. Select the appropriate download for your operating system or device:
  3. Download or update the VIP Access mobile app from Google Play (Android) or Apple App Store (iOS).
  4. For login assistance, please contact your organization.
  5. Click here for VIP Access Help.

How do I use VIP on my laptop?

To use VIP Access, launch the VIP Access application from your mobile phone, and note the unique security code. Then, Sign In to participating online banks and merchant sites from your desktop or mobile browser with your user name, password, and the unique security code.

How do I change my VIP Access credential ID?

  1. Once logged in, click on the username in the upper right of the VIP Manager above the navigation bar.
  2. Select Manage Profile.
  3. On the profile page click Remove Credential next to the current credential ID.
  4. When prompted to confirm click Remove Credential.

How do I reset my VIP app?

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  1. Set the time zone and system time on your device to the correct values.
  2. Security codes are time-forward only.
  3. Open VIP Access Desktop.
  4. Click on the icon in the top-left of the application window and select Settings.
  5. Click Reset.
  6. Test the security code using the steps below.