How do I deal with an angry airline passenger?

Remain calm, polite and professional at all times. Don’t take insults or offensive language personally. Remember, your response may turn a minor situation into a major conflict. Maintain self control.

Why are airline passengers so angry?

Air rage generally covers both behavior of a passenger or crew member that is likely caused by physiological or psychological stresses associated with air travel, and when a passenger or crew member becomes unruly, angry, or violent on an aircraft during a flight. Excessive consumption of alcohol is often a cause.

What is the penalty for attacking a flight attendant?

Assaulting a crewmember is punishable by up to 20 years’ imprisonment, and a fine of up to $250,000. If a dangerous weapon is used, the defendant can be imprisoned for life. (18 U.S.C. § 3571, 49 U.S.C.

How do I complain about a flight attendant?

You can also contact the FAA by phone at 866-TELL-FAA (1-866-835-5322)….You can file a formal complaint in one of the following ways:

  1. Fill out this online complaint form and have AirSafe.com evaluate your complaint.
  2. Call the Aviation Consumer Protection Division at 202-366-0511 to record your complaint.

What happens to unruly passengers?

The repercussions for passengers who engage in unruly behavior can be substantial. They can be fined by the FAA or prosecuted on criminal charges. As part of the FAA ‘s Reauthorization Bill ( PDF ) FAA can propose up to $37,000 per violation for unruly passenger cases.

How many assaults are on flight attendants?

About 85% of nearly 5,000 U.S. flight attendants said they’ve dealt with an unruly passenger in 2021, and 17% said they’ve been physically assaulted, according to a survey conducted by the AFA-CWA, AFL-CIO.

Why do people act so crazy on airplanes?

“Flying kind of takes away everybody’s sense of control so, people tend to grasp to whatever kind of control they can have,” a flight attendant told NPR. Whether that be yelling about overhead bin space, about their seat, or yelling about having to like check their bag.”

What will knock me out on a plane?

Ambien. Ambien—the most powerful option on this list and the only one that requires a prescription—works as a sedative-hypnotic medication that slows your brain activity to make you feel very sleepy. It’ll knock you out good—maybe even too good.

What happens if you fight on a plane?

Anything that involves the police waiting to escort you off a plane in handcuffs is never good, and the punishment for anything from smoking in the washroom to committing a violent act against a crewmember or passenger can be extremely serious. And yes, it can certainly involve imprisonment and a criminal record.

Can a flight attendant hit a passenger?

The agency will pursue legal enforcement action against any passenger who assaults, threatens, intimidates, or interferes with airline crew members.”