How do I contact PALS?
How do I contact PALS?
How do I contact my nearest PALS? You can find your nearest PALS office on the NHS website. You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.
How do I make a complaint to PALS?
You can reach the PALS service on 0800 328 2941. Submit a complaint online: Fill in the form below and press the submit button to send your complaint directly to our Complaints team.
How do I email NHS PALS?
PALS is an informal service to help you manage your concerns, if you wish to make a formal complaint please see the link above to the complaints page. Email: [email protected]. Understanding the Health Service and all its complexities can be daunting and finding answers can sometimes be difficult.
What does PALS do in the NHS?
PALS is a less formal route for more immediate issues and the service aims to respond in a more informal way within 15 working days. If you still remain unhappy after your discussions to resolve your concerns, you can make a complaint with our complaints team who will be happy to help you.
What happens if you complain to pals?
If we are not able to resolve your concerns informally with the staff caring for you or via PALS, you can make a formal complaint. Once made, your complaint will be acknowledged within three working days of receipt and we would then discuss with you how you would like us to proceed.
How long does it take for pals to respond?
PALS is a less formal route for more immediate issues and the service aims to respond in a more informal way within 15 working days.
What do pals do with complaints?
The PALS Team will liaise on your behalf with the service you or your relative received the care and treatment from who will investigate the concern. You can expect to receive a response from the issues you have raised directly from the service within 5 working days.
Do pals pay compensation?
While PALS can help with your complaint, it does not award compensation. You should be aware that if you decide to start an NHS negligence claim, you cannot then ask PALS to investigate.
How do I write a complaint letter to the NHS?
I am writing to complain about the treatment I received at [place where treatment was received] on [date of incident/period of treatment]. OR, if you are acting on behalf of the patient: I am writing on behalf of [name of patient], and I enclose their written agreement to act on their behalf.
Do pals offer compensation?
However, it’s important to note that PALS does not usually offer compensation, so it won’t be able to compensate you for any loss of earnings because of NHS negligence. They can, however, ensure it doesn’t happen to anybody else.
How long does it take for pals to reply?
Whichever way forward you choose, we aim to respond within 25 working days.
