Can you get a refund from Kogan?

If for any reason you are unsatisfied with your purchase of a Kogan.com Exclusive Brand product, you can contact us within 14 days of taking delivery, and organise to return the product for an account credit of the purchase price of your product (excluding initial delivery charges).

How do I cancel my Kogan plan?

You may cancel your Kogan First membership at any time by logging into your Kogan account. selecting Kogan First from the menu, and then clicking “Cancel Renewal”.

How do I disconnect my Kogan Mobile?

If you’d still like to proceed with the cancellation and you are not taking your number with you to a new provider, please contact the Kogan Mobile Customer Care team by calling 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device.

Do Kogan Sims expire?

Yes. If your SIM card remains unused for 90 days, you will not be able to keep your existing mobile phone number, and your service will be deactivated. Once your mobile number is deactivated, Kogan Mobile is unable to retrieve it for you.

How do I get a refund from Kogan Mobile?

You must notify us via the Kogan Help Centre within 14 days of taking delivery of your product and request a return under this policy. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.

How do I contact Kogan Mobile?

If you cannot solve your enquiry through the Kogan Mobile Help Centre or self-service, the best way to get in touch with us is by calling 12 612 from your Kogan Mobile device, or 1300 056 426 from any device (8am – 8pm, 7 days a week).

How do I cancel Kogan auto recharge?

To automatically renew your existing plan visit the “Payment Methods” tab and click “Apply Auto Recharge”. You can also select Auto Recharge when adding a new plan on the “Recharge” tab. You can cancel the Auto Recharge feature at any time by simply clicking “Remove Schedule”.

What happens if I don’t recharge prepaid?

Your service will become inactive and you will not be able to make calls or use data. If you don’t recharge your service, your mobile number will be disconnected after 90 days.

How do I transfer my number to a new SIM on Kogan?

When your SIM Pack arrives, simply activate it online by visiting koganmobile.co.nz. During this process, you’ll have the option to transfer (port) your number to Kogan Mobile. Most transfers take less than 4 business hours. It’s that easy!

How long is the Kogan guarantee?

Kogan says: They’ll refund a faulty product within the first 6 months only. (Products over $1000, excluding consumables.) Australian consumer law says: Consumers can expect expensive items to last longer than 6 months and are entitled to a refund if they don’t.