How do I complain about Congestion Charge?
How do I complain about Congestion Charge?
How do I make a complaint?
- Make a complaint online.
- Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
- Write to: Customer Services Manager. Congestion Charging. PO Box 344.
How do I make a complaint to TFL by email?
We provide a separate email address ([email protected]) that allows us to quickly identify and respond to enquiries and complaints from disabled customers.
Do you get a fine for not paying Congestion Charge?
If you don’t pay by midnight on the third day after travel in the zone, you will receive a Penalty Charge Notice (PCN). Not all drivers have to pay.
Do you get a letter for Congestion Charge?
If you haven’t paid the Congestion Charge when you should have, we’ll send you a formal notification – a PCN.
How do I make a complaint to TfL online?
It is independent of TfL and can help with complaints about public transport in London.
- Online: Visit the London TravelWatch website.
- Phone: 020 3176 2999 (09:00-17:00, Monday to Friday)
- Address: London TravelWatch. Europoint. 5-11 Lavington Street. London SE1 0NZ.
What is the Congestion Charge email address?
Our email address for use with this process only is [email protected].
How long does it take to get a PCN for Congestion Charge?
Before receiving the Charge Certificate you should have received a PCN. We may issue a Charge Certificate after 28 days if the PCN has not been either cancelled, paid in full, or been paid following a rejected representation or a refused appeal.
Can you challenge a PCN twice?
You will not have to pay the fine if your informal challenge is accepted….Challenging a penalty charge notice ( PCN )
| Type of PCN | How you usually challenge it |
|---|---|
| Low emission zone PCN | Make a representation with TfL |
How do I write to TfL?
You can also contact TfL in the following ways: Visit the TfL Help and Customer Support page. Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply …
How much is the Congestion Charge penalty notice?
If your vehicle is involved in a contravention on the red route, you’ll be sent a Penalty Charge Notice (PCN) for £160. You need to pay this within 28 days. If you pay this within 14 or 21 days (it will say on the PCN), the amount will be reduced to £80.
