How do I complain about TransPennine Express?

Give our Customer Relations team a call on 0345 600 1671 or submit a question online. We’re free to chat from 06:00 to 23:00, with our quietest times before 09:00 or after 17:00.

Who owns TransPennine Express trains?

FirstGroup
TransPennine Express

Overview
Stations operated 19
Parent company FirstGroup
Reporting mark TP
Predecessor First TransPennine Express

Is TransPennine part of Northern Rail?

TransPennine Express is not part of Northern Rail, while they both operate across Northern England they are separate operators.

What trains do TransPennine Express use?

Nova 3. These new trains operate between Liverpool, Manchester, Leeds, York, Scarborough and Redcar.

  • Nova 2. These new trains operate between Manchester Airport and Liverpool to Glasgow and Edinburgh via Preston.
  • 185.

    • Who is the managing director of TransPennine Express?

    Matthew Golton
    Matthew Golton has been appointed Managing Director of TransPennine Express (TPE) effective from 1 June 2021.

    How can I contact TrainPal?

    1.2. You can contact us via the TrainPal app or website or by writing to us at [email protected] or Trip.com, First Floor, One Lochrin Square, 92 Fountainbridge, Edinburgh, EH3 9QA.

    How fast do TransPennine trains go?

    The trains, able to run in either five or ten carriage formation, are capable of speeds of up to 140mph in electric mode and 125 mph using diesel engines.

    Who is Northern Rail owned by?

    Northern is owned by Northern Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL. ‘ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains (‘Southeastern’).

    Can you drink alcohol on TransPennine trains?

    Drinking on trains in Scotland is not allowed between 9pm and 10am on all trains operated by ScotRail. The organisation decided to ban boozing during these hours in a bid to curb anti-social behaviour. However the overnight Caledonian Sleeper train to and from London is exempt.

    Is the Trainline legit?

    Yes, Trainline is legitimate. Their app and website connect directly to rail and coach carriers’ ticketing platforms so every ticket you buy through Trainline is valid for travel.

    Is TrainPal free?

    What’s more, with TrainPal there are no booking fees. Accredited by National Rail, TrainPal offers access to the cheapest rail fares on all of the UK’s major train lines. Using our cutting-edge technology, you’ll find the best fares at your fingertips. Buy split tickets to bring the cost of your journey down.

    Can dogs travel on TransPennine trains?

    Pets travel on board for free. Passengers may be accompanied by up to two dogs on the train and they must be kept on a lead for the duration of the journey. Smaller animals must be kept in a pet carrier. Pets must not sit on tables or seats.