Is SharePoint a case management tool?

As mentioned earlier SharePoint excels at the management of Case Files. Users can generate cases easily and assign it to their team members. The user feedback was so overwhelming where you can save lot of time on case management activities compared to manual interventions.

Can I use SharePoint for document management?

Document management with SharePoint lets users manage common document types, such as Word, Excel, PowerPoint, OneNote, and create folders to save and manage those documents in customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics …

What happened Microsoft matter Center?

The Matter Center is alive and thriving, deployed as a fully customizable web part that can be configured as a customized starting point for creating a Matter/Project Centric Document/Content Management System on SharePoint.

Can SharePoint act as database?

Although SharePoint rests on a database management system and has some similar functionality, the platform itself is not a database. If all you need is just structured and secure storage for several thousands of documents, SharePoint can easily meet your needs.

What is a case management tool?

A case management tool is a software solution that allows organizations to automate case workflows and processes, store and access a great deal of client information, and drive case resolution for boosted customer satisfaction.

What are the document management features of SharePoint?

Examples of SharePoint DMS Capabilities

  • Storing and tracking of document versions.
  • Event-triggered notifications.
  • Document approval workflow.
  • Document capture.
  • Document co-authoring.
  • Document validation.
  • Document search.
  • Document metadata management.