Can I get my Railcard on my phone?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there’s no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

Do you have to show proof of Railcard?

Yes. You must show your valid 16-25 Railcard (digital or plastic) when you buy your ticket and travel on the train. If you bought your Railcard at a station, both the paper printed Railcard and the photocard must be presented.

Can you transfer Railcard to new phone?

In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.

Can I get a physical copy of my digital Railcard?

Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

Can I use a screenshot of my Railcard?

“The terms and conditions of e-tickets are clear that the customer must activate and take the ticket with them when they travel. A photograph or screenshot is not acceptable, as this is not the ticket and could be used by anyone.

Can you use a photo of a Railcard?

The image should be a good recognisable likeness of you. We prefer colour pictures but black and white images are acceptable. Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence).

What happens if u get caught without a Railcard?

If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.

Do Railcards get scanned?

Yes, they check your railcard every time they check your ticket. If your railcard hasn’t arrived by the time you travel, you’ll need to order new tickets.

Where do I find my download code for my Railcard?

The download code allows you to add a purchased digital Railcard to the Railcard app on your device. It is found within the email confirmation you would have received after we have approved your Railcard application.

Can you smile in a Railcard photo?

Yes, you will need to provide a suitable image for your disabled railcard when you apply. ❓ Can you smile on a railcard photo? Your expression needs to remain neutral in your photo. Your photo may be rejected if you smile.

What happens if I get caught without a Railcard?

Can you smile in Railcard?

Re: Pictures needed for Two-Together railcard? You are allowed to smile in the photo’s if you want to, but it’s not compulsory! Seriously, they need to be passport sized, but there are no restrictions on smiling.