What do I do if my BT account has been hacked?

First you need to run an anti-virus scan on all of the devices you use to access your email. It’s important to do this before changing your password. You’ll then need to log in at www.bt.com/login email to change your password and follow the security advice offered.

How do I secure my BT email account?

Making sure your BT Mail account is secure

  1. Check your email contacts haven’t been changed or deleted.
  2. Check for unknown email addresses created on your account.
  3. Check reply and forwarding addresses haven’t been changed or deleted.
  4. Check any alternate email addresses linked to your account.

Can you check if your email and password has been hacked?

If you think something is not right, check your sent mail folder to see if there are messages there that you didn’t send. If you do find some, then you know a hacker probably has access to your account. Another sign to look out for is for password reset emails that come from other websites and which you didn’t request.

Is BT virus protect free?

BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features.

What if a hacker has my email address?

If the hacker has locked you out, you may have to contact your email service provider for help. You will probably have to provide an array of information to prove your identity and regain control of your email. If you do still have access to your account, make these changes right away: Get a new username and password.

Is BT updating its security?

From midnight on31st March 2022, BT Virus Protect and the Truekey Password Manager from McAfee will no longer be provided by BT. From 13th December 2021, you’ll be able to switch and download the new BT Virus Protect product powered by NortonTM and the new Norton Password ManagerTM from My BT.

How do I update My BT security?

From the My BT app

  1. Log in to the My BT app.
  2. Select Your Products in the bottom menu bar.
  3. Select Broadband.
  4. Scroll down to Manage security settings.
  5. Scroll down to BT Virus Protect.
  6. Select Activate on BT Virus Protect. The status will change to Manage.
  7. Select Manage to start installing BT Virus Protect on your device.

How do you check if your email is logged in somewhere else?

Review devices

  1. Go to your Google Account.
  2. On the left navigation panel, select Security .
  3. On the Your devices panel, select Manage all devices.
  4. You’ll see devices where you’re currently signed in to your Google Account or have been in the last few weeks.

How do I get live chat with BT?

But if you want to speak directly with a member of the BT Broadband team, scroll down to below the “Get in touch” section. There, you’ll find a box with a purple border on the left-hand side which reads: “Chat online now”.