How do I claim my warranty from JB Hi-Fi?

Take your faulty product to your local JB Hi-Fi store where our friendly staff will assess the item and, where appropriate, provide a suitable remedy.

How do I submit a warranty claim?

To claim a warranty, you have to contact the company. Usually, you can claim a warranty over the phone, on the website, or through email. Some companies will allow customers to visit an outlet and claim a warranty in person.

Can I return something to JB Hi-Fi?

To obtain a refund or any other remedy please visit your nearest JB Hi-Fi store or contact us. You will be required to provide proof of purchase from JB HI-FI. JB HI-FI needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault.

How do I warranty my Sony headphones?

To obtain warranty service, you must, during the warranty period, send your defective Product to Sony, postage prepaid, with a letter that includes your name, address and phone number and a description of the problem encountered. A dated purchase receipt is required from Sony or a Sony Retailer.

Does warranty cover accidental damage?

Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product.

How do I use my warranty?

A vehicle warranty is like an insurance plan: If something goes wrong, you take the vehicle to the mechanic’s shop for repair. If the problem is included under the warranty, then the repairs are paid for—even if your car needs thousands of dollars’ worth of repair work.

How does product warranty work?

With a full warranty, a company guarantees to repair or replace a faulty product during the warranty period. If the product is damaged or defective, companies offering a full warranty must repair or replace it within a reasonable time. A limited warranty works similarly, but with greater restrictions.

Who is responsible for a faulty product?

You do not have a contract with the manufacturer. The shop has the legal liability to fix the item. If the item is faulty then you will have your legal rights under the Consumer Rights Act 2015 against the retailer.

What is proof of purchase for warranty?

Proof of purchase is evidence that a product or service was in an individual’s possession or that it was paid for. Examples include receipts and universal product codes (UPCs). This type of evidence is used for a number of reasons, such as obtaining rebates, qualifying for prizes, or benefiting from a warranty.

Can I return my earbuds?

Customers can return most brands of headphones including Sony, Samsung, Beats, Skullcandy, etc. within 30 days, whereas Apple headphones are returnable for 15 days. You’ll have one year to return Heyday headphones. Receive a full refund when you provide a receipt or return barcode.

Can I return my Airpods to JB Hi-Fi?

Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened within 30 days of purchase and are completely sealed or faulty.