How do you raise a PMR case in IBM?

On the Support site page header (callout 1, below) click Cases, then Open a Case. You can also click the Open a Case tile (callout 2) or click Open a Case in the top-right corner of any Support site page (callout 3).

How do I escalate an IBM support ticket?

Follow these steps to escalate a support case:

  1. Log into the IBM Support site and select the case you want to escalate. Select Cases > View Cases from the header.
  2. Click the Escalate case button from the Case Status area on the Case detail page. Note: Unable to escalate your case?
  3. Complete the form and click Submit:

How can I check my PMR status in IBM?

About this task

  1. IBM support ticket number : In the IBM Flex System Manager, click System Status and Health > Problems view.
  2. Ticket type : Check whether the ticket type is a PMR or a CROSS/RCMS case.
  3. Machine Type : In the IBM Flex System Manager Resource Explorer, click Groups > All Systems and select your resource.

What is an IBM PMR?

A PMR is a Problem Management Report, which is a document that is used to manage any technical product issue that a customer reports to IBM. To create and submit a PMR, you must submit a service request by using the Service Request (SR) tool.

How can I increase my PMR?

Complete these steps to open a PMR:

  1. In the management GUI, select Settings > Support > Open PMR.
  2. Verify that the contact information that displays on the Open PMR page is correct.
  3. Enter a description of the technical issue in the Problem Description field.
  4. Click Submit to send the information to IBM.

What does it mean to escalate a case?

Escalated Case means any Case where the Customer and either Party agree that the resolution of the Customer’s situation requires additional attention by the other Party or both Parties together.

What does it mean to escalate a problem?

to involve someone more important or higher in rank in a situation or problem: You might need to escalate the issue to the next highest level management team. The customer is threatening to escalate his complaint. More examples.

How do you determine PMR?

There’s no specific test for polymyalgia rheumatica, but it’s likely that a series of blood tests will be done. Erythrocyte sedimentation rate (ESR) and C-reactive protein (CRP) are blood tests that can be used to check the levels of inflammation in your body.

How do I open a case with IBM?

Complete the following steps:

  1. Go to the IBM Support site and click Open a case..
  2. Log in with your IBM ID and password, and consent to the IBM Privacy Statement.
  3. Enter the case details.
  4. Provide the detailed description of your problem.
  5. Optional: Upload the .
  6. Select the language preferences and click Submit a case.

How do you raise your PMR?

How do I open a PMR file?

Opening a PMR

  1. In the management GUI, select Settings > Support > Open PMR.
  2. Verify that the contact information that displays on the Open PMR page is correct.
  3. Enter a description of the technical issue in the Problem Description field.
  4. Click Submit to send the information to IBM.