How do I change the logo on my osTicket?

Numerous logos can be uploaded and added to email templates; however, only one logo can be visible at a time on all Site Pages.To edit the text for these pages, simply go to Admin Panel > Manage > Site Pages and select the page to be edited.

What is osTicket?

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.

How do I know what version of osTicket I have?

Log into your OST site. Click on the “Settings” tab. Log into your OST site. Under “System Logs” locate the last “osTicket upgraded!” it tells you there.

What is agent in osTicket?

Agent Access Agents are given access to the help desk with the intent to respond and resolve the tickets. When adding an Agent to the help desk, they will need to be assigned to a Primary Department and given a Primary Role for the Tickets/Tasks routed to that department.

Is osTicket open source?

osTicket is a widely used and trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer’s experience.

How do I create a department in Osticket?

You go to: Admin panel -> Agents -> Departments. Tadah! You added a new department. Then you just need to click on that department and and configure it and add Agents.

How do I add status to Osticket?

To add a custom status, go to the Admin Panel > Manage > Lists > Ticket Statuses. This is a built-in list which can be expanded to include an unlimited number of Custom Ticket Statuses.

Who uses osTicket?

Google Drive, Dropbox, Shopify, Zendesk, and Zapier are some of the popular tools that integrate with osTicket. Here’s a list of all 6 tools that integrate with osTicket.

What database does osTicket use?

Prerequisites. To install osTicket, your web server must have PHP 8.0 and MySQL 5.0 (or better) installed.