What is the most difficult type of customer to deal with?

1. The Demanding/ Bully/ Aggressive Customer. This type of difficult customer is quick to anger, overly aggressive, highly critical, rude, arrogant and often verbally abusive. They think their needs and demands are superior to everybody else’s.

What are the 4 types of difficult customers?

How to deal with 4 types of difficult customers

  • The Bully. Personality: This is the same guy who used to torment everyone in the schoolyard.
  • The Complainer. Personality: This customer is never satisfied.
  • The Know-It-All. Personality: This customer has all the answers before the questions are even asked!
  • The Nag.

What are difficult customers?

Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

What are the three types of difficult customers?

Here are three types of challenging customers, and how to deal with them.

  • Angry customers.
  • Indecisive customers.
  • Internet vigilantes.

How do you deal with a difficult customer interview question and answer?

Below are a few key points to include when describing how you’d deal with a difficult customer, to demonstrate a professional approach.

  1. Listen carefully to the customer.
  2. Repeat what you’ve just heard.
  3. Actively sympathize / apologize.
  4. Take responsibility to resolve the issue.
  5. Remain calm and compassionate.

How do you deal with difficult customers interview question?

How do you answer Who was your most difficult customer?

How to answer questions about handling difficult customers

  • Consider the question. Consider what the interviewer is asking you.
  • Think about your previous experiences. Think about your previous experiences with difficult or angry customers.
  • Develop an answer using the STAR method.
  • Highlight your strengths.

What are characteristics of challenging customers?

The angry customer

  • Understand that it’s not about you.
  • Listen and show it.
  • Take deep breaths.
  • Understand that you can’t please everyone.
  • Prevent the preventable.
  • See indecision as an opportunity.
  • Understand their point of view.
  • Give them fewer options.

How you handled a difficult situation example?

Examples include: Avoid speaking badly of current/former company, co-workers, supervisors, or direct reports. Try not to come across as “superior” in your past or current role. Conversely, don’t play yourself down — unless it’s explaining how you’ve grown.

How would you deal with an angry customer answer?

7 Steps For Dealing With Angry Customers

  • Remain calm.
  • Don’t take it personally.
  • Use your best listening skills.
  • Actively sympathize.
  • Apologize gracefully.
  • Find a solution.
  • Take a few minutes on your own.

How do you answer Tell me about a time you dealt with a difficult customer?