How long can energy companies chase you for debt UK?

six years old
Under Ofgem rules, an energy supplier can’t chase debts which are more than a year old if it was at fault. However administrators can chase debts which are up to six years old, meaning consumers could suddenly be stung with bills dating from several years before.

What happens if I don’t pay my gas bill UK?

If you haven’t paid a bill for 28 days, you cannot come to a repayment agreement and you refuse to have a prepayment meter installed without good reason, your provider can disconnect your power supply. However, they must give you seven days’ notice before they do this.

How do I clear my British Gas debt?

If you are struggling with domestic gas and electricity debts owed to British Gas or other suppliers, you may be eligible to apply for a grant from the Trust to clear that debt. Most of the budget will be reserved for British Gas customers. The grants available and eligibility criteria may change from time to time.

How far back can electricity companies charge UK?

12 months ago
What are the back-billing rules? You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of account, before.

How far back can British Gas charge?

12 months
When do the back billing rules apply? Back-billing can be for any amount, but is limited to 12 months from finding an error to a corrected bill being issued. Under the Ofgem back billing rules, you can’t be charged for any unbilled energy used more than 12 months ago.

Can British Gas force entry?

Energy companies don’t have any right to force entry into your home to recover money. They can only get in to disconnect supplies or put in a prepayment meter not to seize your possessions, and they can only get in with your permission or a warrant from a magistrate’s court.

Which collection agency does British Gas use?

Today, British Gas serves around 12 million customers in the UK. If you have an account with British Gas and haven’t been keeping up to date with your payments, it is likely that you will receive a letter from British Gas Debt Collection Agency, the debt collection arm of the company.

What debt collection agency does British Gas use?

How do I speak to a person at British Gas?

Call 0333 202 9532 to contact customer service. Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.

How far back can British gas charge?

Can you change energy supplier if in debt?

You might be able to switch supplier if you owe money to your current gas or electricity supplier. It depends when they sent you the bill you haven’t paid. You have the right to switch if your supplier either: sent you the bill less than 28 days ago.