What is Virgin Active email address?
What is Virgin Active email address?
You can email us on [email protected], call us on 0860200911 or pop into your closest club. Chat soon.
What happens if I want to cancel my Virgin Active membership?
If you have paid your membership fees in full upfront and you wish to cancel your membership before the expiry of your Commitment Period, then you must give us 20 business days’ written notice of termination and we will refund you the membership fees you have already paid in respect of the unexpired period of your …
How do I contact Virgin Active UK?
We would however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance at [email protected] or by calling our customer service centre on 020 7717 9000.
Can someone else use my Virgin Active membership?
Members must ensure their guests pay the appropriate guest fee, or surrender a valid guest pass (if applicable) before accompanying them into a Club.
How do I suspend my Virgin Active gym membership?
If you wish to suspend or “freeze” your membership you may notify us of your request in writing or by completing a Change of Circumstances Request Form. You will also have to pay the non-refundable Freeze Fee set out in your Home Club price list current at the time you freeze your membership.
How do I cancel my active membership?
If you wish to cancel your ACTIVE Advantage membership, you can do so in one of 3 ways:
- Email our Customer Support team at [email protected].
- Turn off auto-renew by: logging into ACTIVE.com with your Advantage account email and password. clicking on “MY ACCOUNT” in the top right hand corner of the site.
Can I cancel Virgin Active membership online?
There’s two ways you can cancel your Virgin Active membership: Call 0207 717 9000. Request it via the Virgin Active online portal, under the Your Membership tab.
