What is not covered by PayPal Buyer Protection?

What’s not Covered? Intangible items like services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal’s policies or eBay’s policies.

Will PayPal refund me if item not received?

My order never arrived If your order never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. It’s that simple. Open a dispute in the Resolution Center to get the process started.

Who is responsible for lost package buyer or seller PayPal?

1) The seller is always responsible for a lost item, according to PayPal. 2) Therefore, it’s not your responsibility to insure the package. It’s the seller’s choice whether they want to insure the package and decrease their own risk. 3) PayPal doesn’t have an “insurance fund” to cover lost packages.

Can PayPal force you to refund?

If a seller loses a Significantly Not as Described claim due to the item sold being counterfeit, the seller will be required to provide a full refund to the buyer and you will not receive the item back.

How do you win an item not as described case on PayPal?

How to respond to a Significantly Not as Described PayPal claim

  1. Log in to your PayPal account.
  2. Go to the Resolution Center.
  3. Click “Respond” in the “Action” column next to your claim.
  4. Select how you would like to respond and click “Continue.”

What happens if buyer claims item not received?

Send a message to your buyer, provide empathy, and let them know that you will do your best to resolve this dispute for them….How to Address an “Item Not Received” Claim

  1. Notifying eBay.
  2. Notifying PayPal.
  3. Contacting their local postal carrier.
  4. Opening a case with the postal carrier involved.

Does PayPal protection cover lost mail?

PayPal Buyer Protection for items that have not been shipped does not cover items lost in transit.

Do sellers ever win PayPal disputes?

If the evidence that you have provided is compelling, you are very likely to get a positive outcome. However, if you don’t have the order tracking information or proof of shipment, the customer will have a significantly higher chance of winning the dispute.

What happens if you ignore a PayPal dispute?

If a claim is filed, the seller is asked to respond within 10 days. If the seller doesn’t respond, the claim will automatically close in the buyer’s favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.