What is the Consumer Guarantees Act 1993 NZ?

The Consumer Guarantee Act (CGA) sets out quality guarantees any business or person in trade must provide to their customers. It makes sure customers get what they pay for and, if needed, a repair, refund or replacement for a faulty product or substandard service.

What are my rights as a consumer in NZ?

If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

What are the main consumer law acts in NZ?

The Consumer Guarantees Act (CGA) applies to consumers buying things in New Zealand, and businesses selling products or services in New Zealand. A consumer is anyone who buys products or services that are ordinarily for personal or household use.

Can you contract out of the Consumer Guarantees Act NZ?

Can you contract out of the Consumer Guarantees Act? You can only contract out of the Consumer Guarantees Act if the other party is also in trade, the agreement is in writing and it is fair and reasonable to do so. You cannot contract out of the Consumer Guarantees Act with a member of the public.

What remedies are available under the Consumer Guarantees Act 1993?

Remedies for faulty goods, from manufacturers:

  • Damages, where a reasonably foreseeable loss occurred as a result of a failure to comply with a guarantee.
  • Repair of the goods.
  • Replacement of the goods those of an identical type.

What are three consumer rights?

The bill stated that every person has four basic consumer rights—the right to be informed, the right to choose, the right to safety, and the right to be heard.

What to do when a company refuses to give you a refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.

What are the 4 legal rights of a consumer?

How a charter of basic rights began. In 1962, then US President John F Kennedy declared four basic consumer rights – the right to safety; the right to be informed; the right to choose and the right to be heard.

What is the Consumer Guarantees Act 1993?

One piece of legislation that is particularly useful for private consumers is the Consumer Guarantees Act 1993 (“the Act”). Advertisement Advertise with NZME. It helps to protect consumers by imposing certain minimum standards on sellers as well as outlining consumer entitlements when there is a problem with goods purchased.

What are the consumer rights and guarantees of the consumer?

Consumer rights and your guarantees. The Consumer Guarantees Act (CGA) protects consumers by, among other things: allowing them to seek repairs, replacements or refunds when goods are faulty. setting minimum guarantees that apply to all products and services.

Who is entitled to protection under the Consumer Goods Act?

The ordinary use may change over time, eg computers are now commonly used for personal use. Organisations and businesses who buy consumer products or services from other businesses are also entitled to protection under the Act, unless the seller has contracted out of the CGA.

Does the Consumer Goods Act apply to small businesses?

Businesses can agree in writing that the CGA doesn’t apply if personal or household products are bought for business use, eg a vacuum cleaner for use in a shop. If you bought an item online from an overseas seller, the Act might still apply but it becomes much more difficult to resolve issues and enforce your rights.