How do I check my RIMOWA warranty?

If you registered your product online, your proof of purchase is no longer needed for guarantee reasons. You can find RIMOWA stores and authorised service centres on our website www.rimowa.com. RIMOWA will then determine whether the defect is covered by the guarantee.

How do I claim my RIMOWA warranty?

To claim our guarantee, immediately inform a RIMOWA store, an authorized RIMOWA dealer or an authorized RIMOWA service center of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase.

Is RIMOWA lifetime warranty?

Tumi, Rimowa, Victorinox, and Samsonite have all offered lifetime warranties at some point, but no longer do so. Most notably, Rimowa and Tumi. A few years ago, both brands offered unconditional lifetime warranties, similar to Briggs & Riley, but both abandoned them.

Where is my RIMOWA serial number?

You can locate your RIMOWA’s serial number on the outside of the frame near the hinge. Note that placement might vary depending on the model.

Can RIMOWA fix dents?

Rimowa doesn’t charge for these kind of repairs. A corner repair is tricky, take it to an authorized repair shop for sure. I do them myself on my Topaii cases. If you want a proper job then take it to a repairer.

How do you fix scratched RIMOWA?

For any light scuffs or scrapes on the surface of your case, use RIMOWA’s wax-free polish & repair paste (Not recommended for use on any RIMOWA with a matte finish). We like to think of any deep dents or scratches as the unique patina of your case as these can not be removed.

How does away lifetime warranty work?

All Away Carry-On cases come complete with a limited lifetime warranty that covers any damage to the shell, wheels, handles, zippers, or anything else that functionally impairs the luggage. The electronic components are guaranteed for 2 years.

How long does a RIMOWA last?

2-5 year
Rimowa provides a 2-5 year guarantee, depending on the item you buy. Briggs & Riley, on the other hand, have a full, unconditional lifetime guarantee on their products. Even if your bag breaks or gets damaged, they say they will repair it for you, free of charge.

How do you get scratches out of RIMOWA?

Stubborn or sticky residue can be safely removed using a simple alcohol, such as Isopropyl. For any light scuffs or scrapes on the surface of your case, use RIMOWA’s wax-free polish & repair paste (Not recommended for use on any RIMOWA with a matte finish).

Is RIMOWA still made in Germany?

RIMOWA produces its products in its own factories in Germany, Czech Republic, and Canada.

Does rimowa scratch easily?

In fact, it scratches and even dents incredibly easily. That is a huge con, in my opinion, especially when you consider its price. The corners of the suitcase are reinforced with aluminum, and they are covered with protective plastic caps.

Does rimowa get scratches?

They might be made by our hands, but they’re defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is a vehicle for storytelling.